Experience

Oral Surgery Group

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Front Office Specialist

  • Jul 2022 - Present

  Working as a front office specialist in an local well known oral surgeon. Managed referrals, verified insurance benefits and presented treatment cases while demonstrating a high level of customer service and care. Working as a front office specialist in an local well known oral surgeon. Managed referrals, verified insurance benefits and presented treatment cases while demonstrating a high level of customer service and care.



Idaho Street Dental

• Administration Professional

  • May 2021 - Jul 2022



Private Dental Office

• Office Manager

  • Sep 2018 - Nov 2019

  Maternity Leave started Nov. 2019 Greeted all patient and guests with a smile and eagerness to help. Responsible for the appearance and cleanliness of front office. Answered incoming phone calls with internet phone system, also managed holiday and after hour voicemail. Maintained Google Drive for office documents. Scheduled USPS, Fedex and UPS pickups. Collected payments. Reconciled credit card terminal and daily deposit. Process electronic bank deposits. supervised front office staff. processed insurance payments from EOB correspondence. processed monthly billing statements for patient accounts. managed credentials for dental insurances. Show less



Today's Dentistry

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Office Manager

  • Jun 2017 - Sep 2018

  Greeted patients and guests with highest level of customer service. Managed all administrative operations of an office with a patient base of 2000. Responsible for keeping the front/back office clean and organized. Generate daily excel reports for production and collections goals. Supervised and supported all staff, including new hires and on-going training. Coordinate IT and building maintenance. Implemented company HR policies with monthly all-hands on deck meetings and weekly one-on-one reviews. Managed inventory of office supplies and contracts with vendors. Balanced money safe nightly, reconciled daily deposit and processed weekly bank deposits. Implemented internal marketing strategies while adhering to marketing budget. Verified dental insurance and processed claims via electronic clearing house and NEA. Processed insurance payments from EOB correspondence. Processed monthly billing statements for patient accounts. Responsible for maintaining all licenses for medical providers. Worked with insurance companies to obtain/manage insurance contracts. Worked with accountant to process payroll and 401K/disability deductions. Show less



Owyhee Oral and Facial Surgey

• Fill-in Surgical Assistant

  • Apr 2017 - Jun 2017



Idaho Department of Corrections

• Kuna, Idaho

• Dental Assistant/Adminstraive Assistant

  • Jan 2015 - Jun 2017

  Assist doctor in providing dental care to inmate population. Manage dental clinic schedule for Idaho State Correctional Institution. Managed dental inventory for Idaho State Correctional Institution. Coordinate inmate movements with security staff using multi line phone and radio track. Liaison for medical and security staff to provide quality dental care to inmate population. Assist doctor in providing dental care to inmate population. Manage dental clinic schedule for Idaho State Correctional Institution. Managed dental inventory for Idaho State Correctional Institution. Coordinate inmate movements with security staff using multi line phone and radio track. Liaison for medical and security staff to provide quality dental care to inmate population.



Meridian And Middleton Dental

• Dental Assistant

  • Jan 2015 - Jun 2015

  Assisted Doctor in all restorative and surgical procedures, while maintaining excellent customer service. Knowledgable hand-held digital radiographs. Responsible for communication between Dental lab and Doctor. Assisted Doctor in all restorative and surgical procedures, while maintaining excellent customer service. Knowledgable hand-held digital radiographs. Responsible for communication between Dental lab and Doctor.



Horizon Dental

• Dental/Administrative Assistant

  • Dec 2013 - Aug 2014

  Assisted Doctor in all restorative and surgical procedures. Maintained dental lab and processed lab cases in a timely manner. Gave each patient undivided service to build a strong patient/doctor relationship. Knowledgeable in Cerec and Easydental technology. Answered new patient phone calls, scheduled recall/restorative procedures. Attended Blackford seminar in Portland, OR. Assisted Doctor in all restorative and surgical procedures. Maintained dental lab and processed lab cases in a timely manner. Gave each patient undivided service to build a strong patient/doctor relationship. Knowledgeable in Cerec and Easydental technology. Answered new patient phone calls, scheduled recall/restorative procedures. Attended Blackford seminar in Portland, OR.



Eagle River Smiles

• Lead Dental Assistant

  • Jul 2011 - Nov 2013

  Assisted Doctor and Hygienist in restorative, preventive and surgical procedures. Managed dental supply inventory and was liaison to dental supply representatives. Knowledgeable in Boost Whitening, 3M mini implants and E4D technology. Efficient in Dentrix dental program and digital radiographs. Answered new and current patient phone calls. Scheduled recall/restorative appointments. Attended 3M mini implant seminar in Las Vegas, NV. Assisted Doctor and Hygienist in restorative, preventive and surgical procedures. Managed dental supply inventory and was liaison to dental supply representatives. Knowledgeable in Boost Whitening, 3M mini implants and E4D technology. Efficient in Dentrix dental program and digital radiographs. Answered new and current patient phone calls. Scheduled recall/restorative appointments. Attended 3M mini implant seminar in Las Vegas, NV.