Experience

Wine & Design Madison, WI

• United States
• Retail Art Supplies
• 1 - 100 Employee

• Marketing Internship

  • May 2021 - Aug 2021

  Created Canva posts for weekly events Created monthly events in Destination Madison Created events on Madison Moms Blog Created fliers for events Reviewed web listings for SEO



Exact Sciences

• United States
• Biotechnology Research
• 700 & Above Employee

• Customer Care Associate

  • Nov 2018 - Jun 2020

  Madison, Wisconsin Maintained existing client information. Placed outbound calls as required in the support of the testing process. Answered and responded to incoming calls and other inbound contacts. Identified and escalated priority issues. Documented all information according to standard operating procedures. Recommended changes to ensure high quality customer service. Stayed current with relevant guidelines and policies for medical devices (e.g., HIPAA, Medical Device Reporting… Show more Maintained existing client information. Placed outbound calls as required in the support of the testing process. Answered and responded to incoming calls and other inbound contacts. Identified and escalated priority issues. Documented all information according to standard operating procedures. Recommended changes to ensure high quality customer service. Stayed current with relevant guidelines and policies for medical devices (e.g., HIPAA, Medical Device Reporting, etc.). Ensured compliance with all Company procedures and guidelines including but not limited to Code of Business Conduct and Ethics. Stayed current with relevant guidelines and policies for medical billing. Ensured compliance with all Company quality procedures and guidelines including but not limited to Quality Policy and Code of Business Conduct and Ethics. Show less



Beltline Animal Hospital

• United States
• Veterinary Services
• 1 - 100 Employee

• Veterinary Receptionist/ Assistant

  • Nov 2017 - Nov 2018

  Monona, WI Greeting customers, answering phones, setting up appointments, checking in patients (interacting with animals and owners), collecting payment, filing, setting up medical records by hand and in computer system. Assisting doctor, cleaning exam rooms, surgery and treatment room along with lobby area.



Greenscapes Madison

• United States
• Construction
• 1 - 100 Employee

• Office and Marketing Assistant

  • Jun 2017 - Nov 2017

  Oregon, WI Basic office tasks including answering phones, relaying messages, fielding potential new business, data entry, document scanning and any other office tasks as needed. Monitoring and maintaining marketing sites such as Angie’s List and Home Advisor as well as our Blog and Newsletter. Assist in Payroll, AP, AR and Human Resources as needed. Backup to Office Manager.



Tri-County Appliance

• United States
• Individual and Family Services

• Office Assistant

  • Nov 2016 - Nov 2017

  Oregon, WI Answer phones to schedule service calls. File warranties. Preform sales. Write up sales and take payments.



McFarland State Bank

• Bank Teller/Admin Assistant

  • Nov 2015 - Nov 2016

  McFarland, WI Provides account services to customers by receiving deposits and loan payments Cashing checks Issuing savings withdrawals Recording night and mail deposits Selling cashier's checks, money orders, and series e bonds Answering questions in person or on telephone Provide administrative support to the financial advisor including: maintaining a personal website, setting appointments, filing, sending out birthday cards, updating an appointment calendar, and greeting clients



Shoutlet

• Technology, Information and Internet
• 1 - 100 Employee

• Receptionist

  • Jul 2015 - Oct 2015

  Madison, Wisconsin Area Shoutlet, a Spredfast company, is an enterprise-class, cloud-based social marketing platform that empowers brands to build meaningful customer relationships that drive real value. Through data acquisition, customer insights, and business integrations, Shoutlet helps more than 600 brands in 60 countries build the relationships that actually build business. Headquartered in Madison, WI, Shoutlet has additional offices in Atlanta and London. Current customers include 3M, Best Buy, Fox… Show more Shoutlet, a Spredfast company, is an enterprise-class, cloud-based social marketing platform that empowers brands to build meaningful customer relationships that drive real value. Through data acquisition, customer insights, and business integrations, Shoutlet helps more than 600 brands in 60 countries build the relationships that actually build business. Headquartered in Madison, WI, Shoutlet has additional offices in Atlanta and London. Current customers include 3M, Best Buy, Fox Sports, Hot Topic, 24 Hour Fitness, Canon, and Norwegian Cruise Line. Greet and direct visitors to the appropriate contacts with exceptional customer service Act as Office Manager through maintaining inventory and ordering office and kitchen supplies Distribute incoming mail and prepare outgoing mail Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing Coordinate meetings and catering and schedule meeting rooms as needed Assist with projects to support the HR team and other departments Maintain the reception area and conference rooms; keep fully stocked and clean Plan and execute company events such as monthly cookouts, Mallard’s Game outings, and other activities Coordinate travel arrangements as required Other duties as assigned Show less



Alliant Energy

• United States
• Utilities
• 700 & Above Employee

• Customer Billing Representative

  • Jan 2012 - Mar 2015

  Bills all Wisconsin rates. Reviews bills for accuracy and integrity. Monitors customer billing history. Communicates with Sales, Customer Services, District Accounting and related functional areas on billing matters. Upon request, works with customer on billing related matters. Works with gas pipeline companies to relate gas transportation customer nominations and consumptions. Keeps abreast of concerns of or changes by the customer, which may affect their bill. Contacts customer… Show more Bills all Wisconsin rates. Reviews bills for accuracy and integrity. Monitors customer billing history. Communicates with Sales, Customer Services, District Accounting and related functional areas on billing matters. Upon request, works with customer on billing related matters. Works with gas pipeline companies to relate gas transportation customer nominations and consumptions. Keeps abreast of concerns of or changes by the customer, which may affect their bill. Contacts customer and/or Sales with rate changes. Keeps complete and accurate documentation on customers, as appropriate, including audit trails, bills, changes in metering, contracts, communications and others as documented and/or needed. Responsible for recognizing and pursuing improvements to the billing process. Creates or modifies written or personal computer procedures.

• Customer Service Representative

  • Jan 2012 - Jan 2015

  Received inbound calls regarding billing, account balance, past due accounts, and payment arrangements to bring accounts up to date. Assist with gas emergencies, and electric outages and emergencies. Researched customer issues to resolve problems. Part of the Women’s Social Network where we harbor and foster stronger working relationships with employees inside and outside the company. Part of The Spirit Team where we provide monthly activities for employees to garner spirit throughout the… Show more Received inbound calls regarding billing, account balance, past due accounts, and payment arrangements to bring accounts up to date. Assist with gas emergencies, and electric outages and emergencies. Researched customer issues to resolve problems. Part of the Women’s Social Network where we harbor and foster stronger working relationships with employees inside and outside the company. Part of The Spirit Team where we provide monthly activities for employees to garner spirit throughout the company.



US Cellular-Answer Wireless

• Telecommunications
• 100 - 200 Employee

• Financial Service Rep

  • Dec 2010 - Apr 2012

  Received inbound calls regarding billing, account balance, past due accounts, and payment arrangements to bring accounts up to date. Initiated calls to customers with delinquent accounts to obtain commitments to pay, ensuring Financial Services goals were achieved. Enter suspend, disconnect, and reconnects through the billing system in accordance with company and market policies. Researched customer issues to resolve problems. Assisted in creating a monthly newsletter.



Oregon Community Bank

• United States
• Banking
• 1 - 100 Employee

• Teller

  • Mar 2007 - Dec 2009

  Oregon, WI Processed deposits and withdrawals. Responded to inquires from customers regarding account balances, activities and/or services the bank provides. Resolved disputes on electronic funds transfers and credit card transactions.