Experience

My Place Hotels of America

• United States
• Hospitality
• 100 - 200 Employee

• Night Auditor

  • Mar 2016 - Present



MyPlace Hotel

• Spokane, Washington Area

• Auditor

  • Mar 2016 - Oct 2016

  Audited service journals and prepared Revenue Reports. Managed audit reports. Ensured to administer corrections and adjustments. Computed information and prepared reports on Guest and Restaurant Ledger. Handled revenue accounts and maintained files. Ensured to comply with standard procedures and policies. Audited service journals and prepared Revenue Reports. Managed audit reports. Ensured to administer corrections and adjustments. Computed information and prepared reports on Guest and Restaurant Ledger. Handled revenue accounts and maintained files. Ensured to comply with standard procedures and policies.



Arby Roast Beef Restaurant

• Spokane, Washington Area

• Sales Associate

  • Sep 2014 - Sep 2016

  Maintain sanitation, health, and safety standards in work areas. Clean food preparation areas, cooking surfaces, and utensils. Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles. Verify that prepared food meets requirements for quality and quantity. Take food and drink orders and receive payment from customers. Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions. Wash, cut, and prepare foods designated for cooking. Measure ingredients required for specific food items being prepared. Cook and package batches of food, such as sliced beef, turkey and fried chicken, which are prepared to order or kept warm until sold.



Aramark Refreshments

• Food and Beverage Services
• 700 & Above Employee

• Lead Banquet Server

  • Dec 2013 - Jul 2014

  Ensure exemplary guest service through all forms of banquet service, carving stations, bartending, running food during events, buffets, plated, replenishing product and supplies in compliance with event standards. Ensure that events are properly equipped and executed by transporting, pulling, setting up and breaking down, as well as returning equipment to designated storages in compliance with event standards and instructions. Perform side work by helping to provide a safe and clean work environment. Clean, organize and restock equipment/product returning from catering events. Understand safety responsibilities as well as environmental laws by following established procedures, policies, training and involvement activities. Perform other duties that could be assigned.



Centerplate

• Fayetteville, North Carolina Area

• Customer Service Representative

  • Aug 2012 - May 2014

  Count beginning money/inventory for venue Maintain Customer satisfaction during all events Account for all bank/merchandise sold from venue Count beginning money/inventory for venue Maintain Customer satisfaction during all events Account for all bank/merchandise sold from venue



Daly Seven Hotels

• United States
• Hospitality
• 1 - 100 Employee

• Head of Housekeeping

  • Jul 2007 - Jan 2012

  Supervised everyday room services to each guest room. Monitored inventory of linen and housekeeping supplies. Coordinated with chef to prepare meals for guests and assist in service. Scheduled housekeeping activities in coordination with Lodge Supervisor. Supervised all activities for staff members and monitored base station radio. Assisted to vacuum rooms and made beds for all guests. Maintained records of maintenance issues and resolved it. Provided training to subordinates to make rooms.



JCPenney

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Sep 2002 - Mar 2004

  Deal with the customers via emails, over the phone, or face to face Listen to the customer queries patiently and solve it. If the problem doesn't seem to solve, then forward the problem to the superiors. Respond to the problems of the customer promptly Look after the customer accounts and update their transaction status Draft the necessary documents, letter or statements, as required by the customer Maintain records of interactions with the customers in an orderly manner Coordinate with the internal department to find solutions and resolve matters Maintain a follow up on the customer, whose query you had solved,. Ensure they are satisfied with your answer.