Natasha Ramachandran
Client Success Manager at Servicengine Corporation- Claim this Profile
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English Full professional proficiency
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French Professional working proficiency
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Spanish Elementary proficiency
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Bio
Liana Ciatto
I had the pleasure of collaborating closely on several projects with Natasha which due to her involvement supported their success. Natasha builds a great rapport with her internal and external customers quickly by demonstrating her professional capability, risk assessment and ability to execute on time. Natasha understands the big picture but also thinks through the required details and impacts to ensure the project objectives are accomplished. Any organisation would be highly satisfied with the value Natasha brings to her role.
Jurgen Zyderveld
For the last 2 years Natasha supported me in redesigning our global processes in which she had to reach out to many stakeholders within the company globally. Natasha's experience and strong knowledge of our business was exemplary and brought forward many new process improvements driving efficiency and customer service excellence. Natasha's communication approach with senior leadership and teams globally was always appreciated, direct when needed, but always with full integrity and a view to improve the company's performance. Natasha is a great colleague and all staff on my team respect her skills and judgement on the topics she project manages to a successful completion.
Liana Ciatto
I had the pleasure of collaborating closely on several projects with Natasha which due to her involvement supported their success. Natasha builds a great rapport with her internal and external customers quickly by demonstrating her professional capability, risk assessment and ability to execute on time. Natasha understands the big picture but also thinks through the required details and impacts to ensure the project objectives are accomplished. Any organisation would be highly satisfied with the value Natasha brings to her role.
Jurgen Zyderveld
For the last 2 years Natasha supported me in redesigning our global processes in which she had to reach out to many stakeholders within the company globally. Natasha's experience and strong knowledge of our business was exemplary and brought forward many new process improvements driving efficiency and customer service excellence. Natasha's communication approach with senior leadership and teams globally was always appreciated, direct when needed, but always with full integrity and a view to improve the company's performance. Natasha is a great colleague and all staff on my team respect her skills and judgement on the topics she project manages to a successful completion.
Liana Ciatto
I had the pleasure of collaborating closely on several projects with Natasha which due to her involvement supported their success. Natasha builds a great rapport with her internal and external customers quickly by demonstrating her professional capability, risk assessment and ability to execute on time. Natasha understands the big picture but also thinks through the required details and impacts to ensure the project objectives are accomplished. Any organisation would be highly satisfied with the value Natasha brings to her role.
Jurgen Zyderveld
For the last 2 years Natasha supported me in redesigning our global processes in which she had to reach out to many stakeholders within the company globally. Natasha's experience and strong knowledge of our business was exemplary and brought forward many new process improvements driving efficiency and customer service excellence. Natasha's communication approach with senior leadership and teams globally was always appreciated, direct when needed, but always with full integrity and a view to improve the company's performance. Natasha is a great colleague and all staff on my team respect her skills and judgement on the topics she project manages to a successful completion.
Liana Ciatto
I had the pleasure of collaborating closely on several projects with Natasha which due to her involvement supported their success. Natasha builds a great rapport with her internal and external customers quickly by demonstrating her professional capability, risk assessment and ability to execute on time. Natasha understands the big picture but also thinks through the required details and impacts to ensure the project objectives are accomplished. Any organisation would be highly satisfied with the value Natasha brings to her role.
Jurgen Zyderveld
For the last 2 years Natasha supported me in redesigning our global processes in which she had to reach out to many stakeholders within the company globally. Natasha's experience and strong knowledge of our business was exemplary and brought forward many new process improvements driving efficiency and customer service excellence. Natasha's communication approach with senior leadership and teams globally was always appreciated, direct when needed, but always with full integrity and a view to improve the company's performance. Natasha is a great colleague and all staff on my team respect her skills and judgement on the topics she project manages to a successful completion.
Experience
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Servicengine Corporation
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United States
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Software Development
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1 - 100 Employee
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Client Success Manager
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Oct 2022 - Present
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Graebel Companies, Inc.
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United States
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Human Resources Services
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700 & Above Employee
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Senior Project Manager/Consultant
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Jun 2022 - Oct 2022
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Crown World Mobility
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Hong Kong
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Human Resources Services
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100 - 200 Employee
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Associate Director, Global Customer Experience and Technology World Mobility
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Jun 2018 - Aug 2021
- Led the Operations workstream to redesign, standardize and align global service processes in line with the new business model and strategy – a complex change management initiative including 2 divisions. - Drove roll out of compliance (GDPR, etc…) and digital transformation items globally with the customer service teams- Managed the discovery phase until contract signature for a new global immigration software tool.- Influenced execution of global strategy by developing project plans and creating tools to implement a simplified global operations model rolled out to 50 offices globally. - Instituted, working with the VP, Global CX, a culture based upon quality, sharing of best practice and simplified service delivery resulting in elimination of a role and improving customer experience.- Awarded Group team award for the Americas for “All Together Better”. - Participated in a group initiative to evaluate centralizing operations delivery to regional offices in Europe, Middle East and Africa (EMEA), Asia-Pacific (APAC), and the Americas. Show less
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Associate Director, Finance & Technology
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Sep 2016 - Jun 2018
- Managed a program of 60+ projects for the finance and technology team.- Mentored 6 project managers located in Hong Kong in addition to managing a report and the digital transformation team for an interim period.- Coordinated Phase 3 of the global operating system rollout- Participated in executive digital transformation meeting in Ireland.
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Senior Project Manger, Sapient Development
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Dec 2014 - Aug 2016
- Partnered with cross-functional teams and adopted a consultative, collaborative and solution driven approach to successfully implement Phase 1 go live of the new global operating system in the US and the UK.- Headed a challenging upgrade to system project to enable the continued rollout of the global operating system.
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Senior Project Manager, Client Implementation / Client Implementation Manager
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Oct 2010 - Nov 2014
- Designed and led the implementation of a leading consumer goods company in 37 countries around the world in 18 months at the global level and managed 3 regional implementation managers.- Implemented 2 other global clients, 4 US based clients and one Canadian client. Received satisfaction scores of 95%+.- Created an implementation guide of handling of the client including initiation, service delivery, billing and accounts payable. - Developed client portal requirements, any changes to the operating system and prepared and conducted training to all the offices selected to manage each client. Show less
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RELONAT (National Relocation Services)
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Canada
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Human Resources Services
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1 - 100 Employee
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Independent Consultant
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2006 - Sep 2010
Hired by RELONAT, a workforce mobility company owned by the same proprietor as RE/MAX Quebec and New York, as the project manager for the development of an internal information and management reporting system. • Managed the development of an internal information and management reporting system as well as new account implementations, policy writing, writing responses for requests for proposals (RFPs) and aided the General Manager with day-to-day operations. • Built content and design of the marketing brochure, web site and the Vision, Mission and Values statement and introduced new services and pricing strategies Show less
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Royal LePage Relocation Services
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Montreal, Canada Area
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Account Manager
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2004 - 2005
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Education
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McGill University
Bachelor of Commerce - Double Major: International Business Management / Finance
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