Complex Parts Analyst

• Mar 2020 - Present

WCL Admin

• Nov 2017 - Mar 2020

- Streamlined processes to maximize operational efficiency.- Aggregated and prepared documentation and reports for WCL meetings, distribution, and filing.- Cataloged and managed records and files for prompt and efficient retrieval.- Trained, coached and mentored staff to ensure smooth adoption of the suggestion program andWCL methodologies.- Maintained documentation for areas such as level advancement forms, individual developementplans, Kaizens, training records, and meeting attendance.- Managed the scheduling of WCL tool trainings for employees.- Validated benefit and cost associated with Quick Kaizens from the suggestion program. Show less

Return Goods Center Team Lead

• Jan 2017 - Nov 2017

- Logging and processing customer returns.- Monitoring and resolving aged returns.- Researching system issues and generating help desk requests for resolutions.- Oversaw daily operations for staff of 30 employees.- Kept organized documentation of all invoiced dealer returns.- Performed accounts receivable duties including invoicing, researching chargebacks, discrepanciesand reconciliations.- Produced daily and weekly reports using advanced Excel spreadsheet functions.- Assisted with receptionist duties, file organization and research. Show less

Quality Control Inspector

• Sep 2011 - Dec 2016

- Discarded and rejected products, materials and equipment that did not meet specifications.- Recorded inspection and test data such as weights, grades and quantities inspected and graded.- Recorded defects and coordinated issue resolution with development team and functional leads.- Inspected and packaged products meticulously according to manufacturing specifications.- Maintained a high standard of workmanship by using only approved data, materials, tools and testequipment.

Return Goods Center Admin

• Mar 2010 - Aug 2011

- Interpreted drawing markups and implemented drawing revisions provided by engineers.- Loaded and unloaded freight to assure safety and minimize risk of damage and dangerousconditions.- Managed discrepancy documentation for incoming shipments.- Correctly marked invoices and clearly noted defects and shortages.