Experience

RedBalloon

• Australia
• Travel Arrangements
• 1 - 100 Employee

• Market Manager

  • Aug 2016 - Present

  (1 year maternity contract) Market Manager - Leverage internal and external data specific to VIC, TAS, SA and ACT markets to maximise conversion and deliver on business goals. - Inbound and outbound lead management to drive each phase of the sales process, including networking, maintenance of target pipeline, creating proposals, leveraging available resources and delivering presentations. - Smoothly onboard and engage new experience providers, and effectively hand over supporting actions to the production team - Pro-actively maintain positive relationships with experience providers; and monitor and enforce product quality standards, compliance and commission - Rationalise product range and oversee pricing, product descriptions and image updates - Actively promote VIC, TAS, SA and ACT markets and proactively engage internal and external stakeholders to drive sales. - Curate and develop a range of Team Experiences to be sold through the Corporate Sales team to sell to Corporate partners - Work with the Partnerships team on Projects and Campaigns eg TEQ / DNSW Vivid project from an acquisition front - Assist PR and HR with organizing and logistics of media and staff famils, ‘RedBalloon week’ and other charitable experiences



Academy Travel

• Product and Sales Manager

  • Aug 2015 - Aug 2016

  Sales and Product Manager - Sales calls to schools, universities and education conferences to sell Academy Travel Group tours - Budget and prepare proposals for School and University customized group tours to Europe and USA - Assist in the marketing and selling of the tour by producing expression of interest letters, flyers and doing an information at evenings at the school to pitch the tour to parents and students - Develop the itinerary and liase with ground handlers to book in land arrangements. - Work with Airlines to book group international and internal flights - Take all bookings and payments for individuals - Assist with Student visas - Write risk assessments and assist teachers with filling in paperwork to be submitted to the Department of Education - Manage and ensure delivery of the Program with excellent feedback from teachers and passengers - Tour Escort some of the Programs tours and reccy new and current product to ensure quality - Manage Tour Escorts on tours and reconcile accounts - Work on Social Media plans to promote Academy Travel within the Education market as a leading Travel Company - Develop and run professional development tours for teachers to Europe or America. - Work with academics that can offer lectures or work within our Tours.



Contiki

• United States
• Travel Arrangements
• 100 - 200 Employee

• Tour Manager - Various Companies

  • Mar 2002 - Apr 2015

  Climb Leader for Bridgeclimb- August 2014 – April 2015 - to lead groups of 14 climbers over the Sydney Harbour Bridge Tour Manager for Contiki Holidays- Feb 2012 0 Nov 2013 - Responsible for leading groups on tours of Thailand, Laos, Cambodia and Vietnam for 25 days- Mar 2005 – Feb 2007 Responsible for leading large groups on tours of Central and Eastern Europe, Russia and Scandinavia, ranging from 14 to 46 days- Mar 2002 – Feb 2004 Responsible for leading large groups on tours of Australia – East Coast and Northern Territory for 21 days for 18 – 35 Program and Student and Ambassador ProgramsDuties on all Tours include:-- Keeping a strict schedule as per brochure itinerary provided by Operations and manage itinerary and timings- Sell optional excursions, on road sales and handle large sums of money. Responsible for reconciling accounts for each tour and returning to Operations under budget- Excellent working relationship with Operations, Ground Handler and Suppliers. Reporting post tour and communication with the office if required on tour- Provide commentary and work closely with local guides to ensure information is up to date and relevant for our clients. History, culture, geography, attractions, map orientation, public transport, safety and specialty talks on pieces of interest – festivals, famous, people/places/language lessons etc. - Offer excellent customer service to ensure client satisfaction

• Operations Manager - Australia

  • Feb 2013 - Dec 2013

  Operations Manager – Contiki 18-35 Program – Australia- Day to day management of 6 Tour guides and office support team - Efficient operation of Contiki Holidays 18 – 35 East Coast, Northern Territory and Festivals program. - Recruitment and training of new and existing Contiki and charter Tour Guides. Performance appraisals for staff- Manage Tour Manager sequencing, flights and accommodation requirements.- Produce and update Crew instructions, itineraries and run sheets, manual and ongoing email and phone communication - Costing of tours, reconciliation of tour accounts and tour guide wages- Assist with contracting and product on current and future touring programs- Oversee and manage system build, tour dates and cancellations for each season- Relationship Management of Suppliers, Hotels, Airlines and staff- Product development- Maintain quality control of tours by summarizing Client Tour Questionnaires, tour reports and field trips - Train international sales regions at Brochure launch through Webinars, written training/ cheat sheets. Continue communication and product training throughout the year - Quote and manage operation of charter program, including ‘People to People’ as required- After hours assistance as part of the ‘on-call’ team- Coordinate and host Global Conferences, VIP tours and Educational/ Famils in Australia- Represent Contiki Holidays at Trade, Industry and consumer events - including ATE, ATEC events and expos

• Operations Supervisor - Europe

  • Feb 2010 - Feb 2012

  Operations Supervisor – Contiki 18-35 Program – Europe- Day to day management of 130 Tour guides in a team with Manager and 3 other Supervisors- Efficient operation of Contiki Holidays European, Regional tours and Special events/festivals- Recruitment and training of new and existing Contiki tour guides. Present focus days and ongoing training - Preparation of Tour guide resources and documentation for each season including manual, contracts, staff insurance details and any brief on operational changes.- Updating and maintaining Contikicrew – internal website for crew, Website and Global Sales WIKI- Preparation of content for brochure and documentation production- Organisation and running of coach hopping for VIPs / new staff, Famil/ Top Seller tours and regional training trips – specifically Italy and Spain- Liaise with IT team on tour build and maintenance.- Reconciliation of tour accounts and tour guide wages- Performance appraisals for Tour Managers and office team - Oversee regional touring program for Italy and Spain - complete control over itineraries, supplier relations, training trips and other relevant tour documentation. - Supplier relations- Maintain quality control of Tours with field trips and coach hopping- Review and provide feedback from Client Tour Questionnaires- Train international sales regions at Brochure launch through Webinars and continued communication and product training throughout the year - Preparation for special events (Christmas, NYE, festivals, booking tickets, accommodation for Edinburgh Tattoo)- Trouble-shooting during operation of programs including after-hours phone assistance as part of ‘on-call’ team.- Represent Contiki Holidays at various Trade, Industry and consumer events and expos

• Operations Supervisor - Contiki 18-35 and ‘People to People’ Charter Program/ BDM – Domestic

  • Mar 2007 - Jan 2010

  Responsibilities in Operations- Day to day management of 10 Tour guides, 30 Charter Tour guides and 1 Operations Coordinator- Oversee the successful operations of Contiki Holidays 18 – 35 East Coast, Northern Territory and Charter Program- Recruitment and training of new and existing Contiki and charter Tour Guides. - Organise and run Charter tour training trips, also regional central Australia and the Top End training- Preparing program itineraries for Australian program and USA itineraries to be sent to People to People- Liaise with Tropics team on tour build and maintenance.- Processing and reconciliation of tour accounts and payment of Tour Manager monies and process cash advances for students- Assist with development of new product ideas/enhancements for touring programs, and oversee quality control of current and potential touring product.- Oversee supplier communications including tour dates and confirmations.- Oversee Tour Manager sequencing, flights and accommodation requirements.- Trouble-shooting during operation of programs including after-hours phone assistance as part of ‘on-call’ team.- Host Australian Famils for International staff and travel agents- Update and maintain Tour Manager manuals and paperwork Responsibilities in Sales- Prepare and write a Business Development Plan for increasing sales for the Contiki Australia Program within the Domestic Market- Create new business opportunities and nurture relationships with existing travel agents to increase Contiki sales of the Australian program- Increase business opportunities with Universities, Language schools, Education agents with Australian and International student departments- Present at brochure launches, film nights, consumer nights and expos to promote all Contiki products- Manage Sales budget and provide sales reports to internal staff and in CRM - Increase and achieve Sales targets within the Inbound market



Accor

• France
• Hospitality
• 700 & Above Employee

• Inbound Sales Support Coordinator – USA, New Zealand and Coach

  • Mar 2004 - Mar 2005

  - Work with Director of Inbound Sales with clients within American, New Zealand and Coach markets - Attend Sales calls, National Sales Conferences and Industry functions representing Accor - Assist with the negotiation and Contracting for Accor Hotels - Responsible for agent discount booking and prizewinners - Provide PowerPoint Sales Presentations for use at Sales calls - Providing Sales reports to show monthly Inbound Sales targets - Organise overseas travel arrangements for Director attending International Travel Industry functions, conferences and Sales trip arrangements in Australia, New Zealand and America. - Work directly with Hotel General Managers or Sales Directors to ensure clients are satisfied with the Accor product and diffusing problems that arise quickly and professionally