Experience

Novacart USA

• United States
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• Customer Service Representative at NovacartUSA

  • Mar 2018 - Present

  • Maintain customer satisfaction with forward-thinking strategies focused on addressing over 300 accounts and customer needs. • Provide primary customer support to internal and external customers while providing and having knowledge with over 700 product SKUs to help customers find what best fits their needs. • Answer over 100 constant flow of customer calls while processing orders by phone, email & fax. • Consulted with outside parties to resolve discrepancies and create effective solutions. • Evaluate accounts and service histories to identify trends, setting up accounts, processing credit applications, resale certifications for tax purposes, and exporting some orders to Canada. • Scan documents into database to keep records of essential organizational information while filing and charging credit cards of customers orders all in a timely fashion.


CallSocket
• United Kingdom
• Consumer Services
• Customer Experience Associate

  • Mar 2014 - Present