Customer Service Representative

• Jun 2019 - Present

• Creating a warm and welcoming environment, greeting both incoming and departing guests, escorting them to assigned dining area • Attending to guests' needs throughout their entire dining experience to ensure they receive high quality service • Organising client´s reservations, table plan and group placement, ensuring an outstanding customer experience • Answering incoming calls and emails, taking reservations and answering questions • Creating a warm and welcoming environment, greeting both incoming and departing guests, escorting them to assigned dining area • Attending to guests' needs throughout their entire dining experience to ensure they receive high quality service • Organising client´s reservations, table plan and group placement, ensuring an outstanding customer experience • Answering incoming calls and emails, taking reservations and answering questions

General Manager

• Mar 2014 - May 2019

• Responsible for all administrative and commercial duties, including finance, HR, event management, customer service, account and supplier management • Worked with luxury brands such as Vogue magazine, Sao Paulo Fashion Week, Amfar, Gucci, Luis Vuitton, Channel, Versace, Half Lauren, Miu Miu, Prada, Yves Saint Laurent, Omega, Diageo, among others • Assisted clients in organising events, from mailing, venue, catering, decoration and supply management to participating in the event to ensure it ran smoothly • Developed new businesses through client visits, quotation, event planning, mailing and signing contracts • Built a team of 4 people, managed their performance and activities, led the recruitment process and processed HR documentation, including payroll, vacation, overtime, wages and benefits • Fully accountable for the financial support, including accounts payable and receivable, banking & scheduling, invoicing, controlling expenses, payments and carrying out the billing process and balance sheets • Managed daily cash transactions, receiving and tracking payments from clients, maintaining and managing all financial records, registers and spreadsheets • Developed and implemented a database system for event mailing, optimising the process and increasing efficiency • Participated in the sales process of 20% of the company, managing the company´s legal, financial and commercial aspects • Personal assistance, including meetings, appointments and travel arrangements, (such as flights and accommodation) Achievement: • Successfully developed the business plan and structured the company from scratch, working closely with the business owner • Strengthened the company´s branding and increased the revenue by 100% within 2 years • Analysed and planned financial strategies, controlling costs and reducing expenses by 30% Show less

Bilingual Administrative Assistant

• Apr 2011 - Sep 2013

• Assisted with the premium client support, working with 40 dealers across the country, using SAP, GIS, GOLD MINE and SIBEL systems • Worked closely with the sales, engineering and quality assurance teams globally, ensuring a high-quality delivery and issue resolution • Constantly in contact with clients, sending queries to the teams and keeping the clients posted during the process over the phone and email • Oversaw client queries related to the approval of import documentation, car shielding, repairs and parts request Show less

English Student

• Dec 2009 - Jan 2011

Operations Supervisor

• Mar 2009 - Oct 2009

• Supervised the sales department, overseeing the check-in, check-out, baggage, onboarding and landing, analysing and reporting the team´s performance and process development • Elaborated defence in lawsuits from clients against the company through the ARUS system of ANAC (National Civil Aviation Agency) • Managed the suppliers (handling, passenger and crew transport), processing invoices and payments and controlling contracts • Controlled the company´s expenses in the airport, sending reports to the financial director Show less

Administrative Assistant

• Mar 2006 - Mar 2009

• Assisted with the day-to-day operations of a school with over a hundred students, working closely with the Coordinator • Organised the timetables for teachers and their classes, arranged meetings, supported with teachers´ payroll, admission and cover for absence • Offered an outstanding customer service to the parents and students, attending to queries and solving issues • Performed general administrative duties, including photocopying, filing and tracking of incoming/outgoing mail and supply of stationery Show less