Experience

Volunteers of America Western Washington

• United States
• Health and Human Services
• 100 - 200 Employee

• Maud's House Program Manager

  • May 2022 - Present

• Homelessness Prevention Navigator

  • Jul 2020 - May 2022

  Acting as a neutral third-party conciliator to assist clients who have lost their primary income due to Coronavirus. Utilizing empowerment approach based on conflict theory to bolster the clients’ own ability to think for themselves. Providing coaching and conflict resolution service to help clients resolve conflicts that influence current and/or future housing. Including but not limited to negotiating, mediating and de-escalation between clients and landlords, property managers, and other interpersonal relationships that may affect housing. Reviewing client eligibility and documents, identifying clients’ needs in housing stabilization or obtaining housing, making referrals and connecting clients to services available within the community.



Self Employed

• United States
• 700 & Above Employee

• Freelance Visual Artist

  • Sep 2015 - Jan 2022

  Commissioned by clients to plan, design and execute artwork in various mediums, specialty ordered decorations, and party designs, themes and set up. I work closely with clients to discuss their specific desires to help me conceptualize their ideas and present my understanding of that to them. When the client and I finalize through discussions and drafts of what they want specifically, I am responsible to create the framework for engineering the concept into its finalized physical form working within the guidelines of the client’s preferences. I will check in with the client throughout the process to ensure that they will be satisfied with the outcome and advise of any possible changes that may need to occur.



Imagine Behavioral & Developmental Services

• Behavioral Technician

  • 2019 - Jul 2020

  Working providing direct intervention to clients with Autism Spectrum Disorder and related behaviors in their homes, community, and clinics. Accurately recording intervention data and managing record and data collection in each therapy session, graphing data and completing treatment notes. Providing intervention working one on one with clients aged 12 months through adulthood, implementing intervention protocols developed by BCBA to increase skills/reduce problem behaviors. Providing responsible, positive, sensitive intervention, and care during therapy, applying ABA principles during therapy while tailoring procedures to fit individual needs. Working under the close supervision of master’s level clinical staff



United Indians of All Tribes Foundation

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Crisis/Bridge Housing Case Manager

  • Mar 2018 - Sep 2019

  Provided direct services to young adults without housing, including assessments, intakes and case management. Coordinated integrated care across behavioral health, physical health, recovery support needs with respect for client confidentiality, safety, and self-determination. Ensured assigned staff worked with clients to develop client centered case plans, revised as needed to address any evolving needs; designed the plans to be culturally competent, and appropriate to their psychosocial, economic and cultural needs Participated in staff recruitment and hiring, work assignments, orientation and supervision according to work policies and procedures. Helped to design and implement new paperwork’s, logo design, and program design and implementation. Actively participated in program development and participated in agency and community meetings. Participated in ongoing trainings to improve my ability to work with the clients I served, including trauma informed care, motivational interviewing, harm reduction, safety planning, sex trafficking/exploitation of young adults, and youth development



Swedish Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Services Coordinator

  • Nov 2012 - Nov 2014

  Provided front line customer service with reception and registration. Collected appropriate and required demographic information, assisted patients with paperwork and ensured it was filled out correctly. Accurately collected, recorded patient information and ensured it was given to the appropriate staff. In this position, I streamlined the workflow of the front office, including creating books for information, creating signs and a professional front office appearance. I was also recruited to work in the back office as an insurance coordinator and could quickly learn how to perform the duties required and created a workbook to assist others that were going to be trained for the position. I was recognized for my work ethic, my ability to meet and exceed expectations and versatility in working in various positions as needed with minimal training.



ETC (Electronic Transaction Consultants)

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Service Specialist and Customer Service Representative

  • 2011 - 2012

  Provided outstanding phone support for account holders with questions about their Good to Go! tolling accounts, provided information in response to inquiries and handled and worked to resolve customer complaints. Utilized rite systems for data entry and customer account information. Promoted to Service Specialist which entailed account follow up, escalated customer service issues and a variety of correspondence Provided outstanding phone support for account holders with questions about their Good to Go! tolling accounts, provided information in response to inquiries and handled and worked to resolve customer complaints. Utilized rite systems for data entry and customer account information. Promoted to Service Specialist which entailed account follow up, escalated customer service issues and a variety of correspondence



Patient Accounting Service Center, L.L.C.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Account Representative

  • 2009 - 2011

  Responsible for managing, collecting and posting account payments and also relevant patient or insurance information. Responsible for following up with insurance and medical facilities to make sure claims processed correctly. Answered questions from patients, clerical staff and insurance companies and identified complaints. Maintained strictest confidentiality and adhered to all HIPAA guidelines/regulations. Responsible for managing, collecting and posting account payments and also relevant patient or insurance information. Responsible for following up with insurance and medical facilities to make sure claims processed correctly. Answered questions from patients, clerical staff and insurance companies and identified complaints. Maintained strictest confidentiality and adhered to all HIPAA guidelines/regulations.