Natasha Lee
Order Management Manager at Agrisolutions- Claim this Profile
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Bio
Fernando Santos
I worked with Tasha for several years while we were both at Alcoa/Arconic. She supported a number of key accounts with enthusiasm and engagement, and she had the ability to connect different areas to quickly resolve customer issues. She is a highly competent, proactive and hardworking collaborator who any company would be lucky to have as part of their team.
Fernando Santos
I worked with Tasha for several years while we were both at Alcoa/Arconic. She supported a number of key accounts with enthusiasm and engagement, and she had the ability to connect different areas to quickly resolve customer issues. She is a highly competent, proactive and hardworking collaborator who any company would be lucky to have as part of their team.
Fernando Santos
I worked with Tasha for several years while we were both at Alcoa/Arconic. She supported a number of key accounts with enthusiasm and engagement, and she had the ability to connect different areas to quickly resolve customer issues. She is a highly competent, proactive and hardworking collaborator who any company would be lucky to have as part of their team.
Fernando Santos
I worked with Tasha for several years while we were both at Alcoa/Arconic. She supported a number of key accounts with enthusiasm and engagement, and she had the ability to connect different areas to quickly resolve customer issues. She is a highly competent, proactive and hardworking collaborator who any company would be lucky to have as part of their team.
Credentials
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Smartsheet Essential Training
LinkedInApr, 2023- Nov, 2024 -
How to Get (and Stay) On Top of Your Inbox
LinkedInMar, 2023- Nov, 2024 -
OneNote Quick Tips
LinkedInMar, 2023- Nov, 2024 -
Excel Boot Camp
LinkedInJan, 2023- Nov, 2024 -
Leading Productive Meetings
LinkedInJan, 2023- Nov, 2024 -
Leading as a Highly Sensitive Person
LinkedInDec, 2022- Nov, 2024 -
Providing Legendary Customer Service
LinkedInJun, 2022- Nov, 2024
Experience
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Agrisolutions
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United States
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Machinery Manufacturing
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1 - 100 Employee
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Order Management Manager
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May 2022 - Present
Management of overall internal Order Management process as well as driving improved and streamlined processes. Establish and maintain Customer Service KPI's that help monitor both departmental productivity and customer satisfaction. Identify areas that need improvement / training in the department and implement appropriate corrective action. Management of direct reports (Order Management teammates) Performance reviews Gathering customer forecast (whether via excel files from customer, or via customer specific “Portals”) Identifying orderbook movements (move in’s / move out’s, volume increases / decreases, etc.) Allocating inventory for customer specific orders Coordinating and escalating with the internal teams (manufacturing, purchasing, commercial engineering, etc.) Key contact for escalation and prioritization related to order management (for the planning teams at our locations) Develop and own Order Management training program, standard works and lead process improvements efforts. Show less
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Arconic
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United States
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Manufacturing
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700 & Above Employee
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Team Leader - Aerospace Inside Sales
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Sep 2015 - May 2022
- Help chain to Aerospace CSSR Team- Training and back up coverage- Problem Solving and Kaizen Support- Systems super user- Maintains customer accounts for large aerospace customer- Health & Wellness team lead
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Aerospace CSSR
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Apr 2012 - Aug 2015
• Maintains customer relationships with a diverse customer base, including international customers.• Prepares quotations for customers• Manages customer reserved capacity blocks• Provides status updates via email correspondence and weekly status reports to multiple customers• Participates and hosts weekly conference calls with customers• Works with customers to identify and prioritize orders • Interfaces with customers via customer visits to Arconic• Problem solves customer issues and seeks to improve process between Arconic and Customers• Works with internal departments , to best serve the needs of the customer• Works closely with account managers to manager customer expectations• Works with customers to document process between customers and Arconic for customer expectations• Works closely with Order Management team to manage customer’s orders• Works with customer on management of finish good inventory and early releases• Has Participated or lead 6 Kaizens • Participated in 53 Problem Solving Activities• Lead the Employee Engagement Team• Submitted 120+ improvement suggestions• Coached Human Performance Kaizen Show less
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Customer Service Sales & Support
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Mar 2011 - Apr 2012
• Timely and accurately entered customer orders. Maintaining an error rate of less than 1% • Completed order checking to ensure order accuracy. Maintaining an error rate of less than 1% • Worked with CSSRs on customer issues, change orders and special projects • Participated in departmental improvement efforts. • Processed customer closings • Monitored the CSSS mailbox • Mentoring and training with CSSR
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Education
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Purdue University Global
Bachelor of Business Administration - BBA, Business Administration and Management, General
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