Experience

Beaver Pest Control

• United Kingdom
• Environmental Services
• 1 - 100 Employee

• Marketing Manager

  • Aug 2022 - Present

• Corporate Account and Marketing Administrator

  • Jan 2019 - Present

  Key ResponsibilitiesManaging KPI reporting for large customersMaintaining and Building Social Media AwarenessUpdating Company Website



Mint Hygiene Ltd

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Head of Service

  • Jan 2015 - Jan 2018

  Managing all aspects of service provided to our existing customer base from operations to customer service and relationship management. Responsible for managing the budget and improving gross profit + net profit margins.KPIs to maintain and improve customer satisfaction, increase revenue through relationship management team and cut wastage across operational cost base.

• Installations & Development Manager

  • Sep 2014 - Jan 2018

  INSTALLATIONS:Responsible for organising all new contract installations within the hygiene division, adding new contracts to our SAP database system and providing routes and jobs for the installations technician.DEVELOPMENT:Maintaining relationships with our vendors and partners, review meetings to negotiate pricing and further develop stronger business relationships.

• Senior Customer Service

  • Apr 2014 - Oct 2014

  Responsible for managing the Customer Service within the Hygiene division of CI Business Services. Dealing with inbound customer queries with regards to service, billing / invoicing and installations. Responsible for billing, contract roll overs and price increases on weekly basis.



None

• Travelling

  • Jan 2014 - Mar 2014

  Solo travelling in USA, Canada, New Zealand and Australia. Solo travelling in USA, Canada, New Zealand and Australia.



CI Business Services Ltd

• London, United Kingdom

• Sales Support

  • Aug 2005 - Jan 2014

  CI Business Services is a leading independent workplace services provider for cleaning, washroom, pest control and supplies currently turning over 5.5 million. KEY PROJECTS:  Re-writing the sales processes including training documents and distributing (2013)  Integrating CRM into the sales team: providing training and support (2012)  Re-designing, finishing and organizing printing for the Washroom Product Brochure (2011)  Organize the data to record sales progression towards various targets (2010)  Re-create sales pipelines to store and analysis data provided from quotes (2009)  Design and create a pricing spreadsheet for the sales team to enable more accurate and faster quoting (2008-2009)  Price increases for all facilities contracts (2006-2008) Show less