Experience

St Michaels Resort

• Events Coordinator and Sales Supervisor

  • May 2018 - Present

• Reservationist

  • Jul 2015 - Present



Salt Restaurant

• Waitress

  • May 2014 - Jul 2015

  During my studies I believed it was important to continue working alongside studying. Although my main role at my current position is waitressing this has allowed my communication skills to stay practiced. In my position I interact with a variety of customers from those wishing to have a quiet lunch to those on business meetings. It is a fast paced environment which is still very young. On occasion I liaise with the manager to guide her with any future marketing and event ventures.



Fal River

• Visitor Information Centre Assistant

  • Apr 2013 - Nov 2013

  This was a seasonal job throughout the summer which allowed me to gain skills and experience within the events and tourism sector; expanding my knowledge of everything Cornwall has to offer. My duties included; general administrative support, interacting with the general public , promoting the ‘Fal River’ along with local accommodation, attractions events and other services. I was additionally responsible for the sale of ferry tickets and other services operated by Cornwall Ferries LTD. During… This was a seasonal job throughout the summer which allowed me to gain skills and experience within the events and tourism sector; expanding my knowledge of everything Cornwall has to offer. My duties included; general administrative support, interacting with the general public , promoting the ‘Fal River’ along with local accommodation, attractions events and other services. I was additionally responsible for the sale of ferry tickets and other services operated by Cornwall Ferries LTD. During my time there I also worked in collaboration with Fal River Cornwall. Show more Show less



St Michael's Hotel and Spa

• Receptionist

  • Sep 2012 - Apr 2013

  Within this fast paced environment it was essential that I gave outstanding customer service to every customer I interacted with. I was responsible for the daily banking, data capture, database storage and an in depth area knowledge. Within the role I interacted with customers over a variety of formats including face to face, over the phone and via email. It was important I had good communication skills whilst interacting with customers and my colleagues.



Truro and Penwith College

• Marketing and Administration Assistant

  • Mar 2011 - Jun 2012

  After successfully completing a marketing apprenticeship with Truro college I began working in the community learning and workforce development area of the marketing team. Within this role I was responsible for the coordination of HE ambassadors, marketing Haven house though a variety of ways, such as updating the website, creating flyers, updating social media and organizing events. My work load and responsibility increased over time making me the lead person for the CRM database and marketing… After successfully completing a marketing apprenticeship with Truro college I began working in the community learning and workforce development area of the marketing team. Within this role I was responsible for the coordination of HE ambassadors, marketing Haven house though a variety of ways, such as updating the website, creating flyers, updating social media and organizing events. My work load and responsibility increased over time making me the lead person for the CRM database and marketing lists. In addition I also attended whole college marketing meetings and events, created case studies and began to be part of event organisation and management. Show more Show less



St Michaels Hotel and Spa

• Waitress

  • Nov 2009 - Jan 2012

  I began working at the hotel on a voluntary basis to gain experience in administration and marketing. I have since been taken on, on a seasonal basis, when their demand is high and my workloads allow. Here I help out at weddings, Christmas parties and such events as the Falmouth Oyster festival



The Royal Oak

• Waitress and Cook

  • Jun 2008 - Apr 2011

  This was a part time job, I took to provide an income during my education. Since working there, my responsibilities increased from kitchen assistant to waitress with some cooking duties. As it is a village pub there were a lot of regular customers and so important that I gave excellent standards of customer service at all times. I worked well with my colleagues to ensure that everything ran smoothly and I was a trusted employee.



Truro and Penwith College Business Centre

• Marketing Apprentice

  • Mar 2010 - Mar 2011

  I decided to complete an apprenticeship as I wanted a hands on learning environment. I completed my apprenticeship within the Business Centre at Truro college the experience allowed me to expand my knowledge in marketing and events especially for businesses. It gave me a knowledge of how an office works with my duties increasing as I became a confident member of the team. I was in charge of insuring all marketing materials are current, preparing for events, admin and reception cover… I decided to complete an apprenticeship as I wanted a hands on learning environment. I completed my apprenticeship within the Business Centre at Truro college the experience allowed me to expand my knowledge in marketing and events especially for businesses. It gave me a knowledge of how an office works with my duties increasing as I became a confident member of the team. I was in charge of insuring all marketing materials are current, preparing for events, admin and reception cover, processing information, keeping notice boards relevant and creating leads through CRM databases for advisor's. Show more Show less