Experience

Concord Park Senior Living

• Concord, Massachusetts

• Executive Director

  • May 2018 - Present



Senior Living Residences

• Methuen, Massachusetts

• Executive Director

  • Oct 2016 - Present



Seniorlink & Caregiver Homes

• United States
• Hospitals and Health Care
• 700 & Above Employee

• National Process Improvement and Implementation Manager

  • Nov 2012 - Oct 2016

  • Work with Home Office Department Leaders, Regional/Area/District/Operations Managers and field staff to understand and identify the ongoing needs of the business• Implement key company initiatives through ongoing training to all Corporate and field staff• Incorporate specific regulatory requirements for new business units, i.e. States, partners• Liaison between Corporate Departments and field operations in 6 States• Coordinate with internal stakeholders to pilot and test new processes and products • Work effectively with external stakeholders, including network and business partners• Evaluate process products to ensure alignment with business standards, requirements and best practices• Provide guidance and training on business requirements to product development teams and with business unit managers• Train all new staff through the company on-boarding program• Establish processes to gather requirements for product deliverables from Operations to ensure that, once delivered, the products are executable for internal and external clients • Conduct and facilitate stakeholder meetings and/or participate in reviews to ensure that requirements are being met and that stakeholders are satisfied with new product or process introductions Show less

• Branch Manager

  • Apr 2009 - Nov 2012

  • Recruited, trained, directed, managed and evaluated clinical teams (RN and SW)• Developed, implemented, and monitored Branch growth plan and budget• Developed relationships and actively partnered with key external stakeholders and referral source partners including hospitals and physician practices• Developed and executed a comprehensive strategic plan for marketing and promotion• Implementation and reinforcement of quality management and compliance programs Show less



Town of Upton MA

• Upton MA

• Director for the Council on Aging

  • May 2006 - Apr 2009

  • Supervised, directed, and coordinated activities of department employees; instructed and trained in duties and responsibilities; assigned and monitored work activities; assured compliance to established standards • Prepared and administered department’s budget, grant applications and administered grants received; generated State and Town Annual Report • Marketing and public speaking; worked directly with media promoting department events; compiled, wrote and distributed monthly newsletter • Developed, supervised and conducted social, educational, recreational, health, and transportation programs for senior citizens, low income families and the disabled • Generated referrals and placement in the community; coordinated referrals to other service agencies • Direct counseling to senior citizens, low income families and the disabled; maintained related files and records; assisted in filling out applications for eligible programs • ADA Coordinator for the Town of Upton, administered grievance procedures and functioned as Chairman of the Upton ADA Improvement Plan Show less



BayPath Elder Services

• Framingham MA

• Supportive Housing Coordinator

  • Aug 2003 - May 2006

  • Coordination of on-site 24 hour coverage of supportive housing program • Coordination of vendor agency staff, including planning and adapting service schedules • Supervised CNAs as needed to resolve client issues, and monitoring of service quality • Developed and executed marketing plan for recruitment of applicants • Developed, organized and implemented service plan for qualified tenants • Case Management of BayPath clients • Coordination of on-site 24 hour coverage of supportive housing program • Coordination of vendor agency staff, including planning and adapting service schedules • Supervised CNAs as needed to resolve client issues, and monitoring of service quality • Developed and executed marketing plan for recruitment of applicants • Developed, organized and implemented service plan for qualified tenants • Case Management of BayPath clients