Natasha Guillo (she/her)

Associate Product Manager at ReCollect | A Routeware Company
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Contact Information
us****@****om
(386) 825-5501
Location
CA

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Luke Closs

Natasha is an invaluable asset to our teams. Natasha has been able to quickly ramp up on every project we have given her. She's built processes and managed projects with clear communication at every step. She's been able to take on everything we've thrown at her, and leave it in a better place for other team mates behind her. While working with her, we've promoted her several times as she's been so keen to take on more challenges. Keep it up Natasha!

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Credentials

  • PMC Level I
    Pragmatic Institute
    Sep, 2021
    - Oct, 2024
  • PMC Level II
    Pragmatic Institute
    Sep, 2021
    - Oct, 2024

Experience

  • ReCollect | A Routeware Company
    • Canada
    • Software Development
    • 1 - 100 Employee
    • Associate Product Manager
      • Mar 2022 - Present

    • Project Manager & Technical Writer
      • May 2021 - Mar 2022

    • Customer Support Engineer
      • Apr 2019 - Apr 2021

      Provided support to municipalities and haulers by communicating technical information in general termsResponded to customer inquiries by email and one-on-one Zoom callsDeveloped processes and customer-facing documentation for creating and maintaining developer accountsLead a cross-departmental project to create and automate onboarding forms for customers to configure ReCollect toolsWrote for customer-facing documentation, user-interfaces, and messagingManaged and performed customers’ mobile app builds Show less

    • Support Analyst
      • Jan 2019 - Apr 2019

      Triaged messages from end-users using the website and mobile appsProvided technical assistance to end-usersTracked patterns in types of inquiries and liaised between Production and Development for solutions

  • City of Campbell River
    • Canada
    • Government Administration
    • 100 - 200 Employee
    • Sea Level Rise Specialist
      • Apr 2018 - Dec 2018

      Assisted in developing the City’s response to sea level rise and communicating the project to the public and stakeholders. Liaised between City employees and consultants Implemented and maintained online and physical filing system Wrote press releases and developed website content Created program and materials for school outreach, and led classroom sessions Delivered presentations to the public and Steering Committee Organized and updated project budgets and timelines Organized and prepared agendas for Steering Committee meetings Recorded minutes and action items for Steering Committee and departmental meetings Communicated high-level concepts graphically for public outreach using Adobe Suite Drafted project proposal requests Worked with IT to develop and maintain webpage Created branding and visual identity for the project: Campbell River Rising Seas Show less

  • Tsolum River Restoration Society
    • Media Coordinator
      • Sep 2015 - Aug 2016

      Managed the online presence of the river restoration organization.Managed organization’s social mediaDeveloped and managed organization’s websiteCreated graphic design and marketing materialProduced online map used for grant proposals

    • Summer Intern
      • Jul 2014 - Aug 2015

      Carried out public outreach, office duties, and river restoration projects for the organization.Implemented and organized hard-copy and online filing systemsEngaged community in public education at community eventsCreated pamphlets, signs, and models for public outreach

  • Project Watershed
    • Canada
    • Non-profit Organizations
    • 1 - 100 Employee
    • Eelgrass Transplanting Shore-Crew Supervisor
      • May 2014 - May 2014

Education

  • Selkirk College
    Advanced Diploma in GIS, Geographic Information Science and Cartography
    2017 - 2018
  • Carleton University
    Bachelor of Arts Honours, Environmental Studies, Minor in Art History
    2011 - 2016

Community

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