Experience

Skyline Smart Home

• United States
• Security and Investigations
• 1 - 100 Employee

• Project Manager

  • Apr 2021 - Present



Skyline Smart Home

• United States
• Security and Investigations
• 1 - 100 Employee

• Sales Operation

  • Feb 2021 - May 2021

  Happy to be a part of and building my new role in Sales Operations "SOS". Our goal is to optimize the effectiveness and success of all sales teams of Skyline Security Managment, Inc. by providing critical operational and administrative support to individuals, teams, and managers. Excited about this new venture!

• Customer Retention and Collection Manager

  • May 2016 - Feb 2021

  Key role in "Keeping a Customer Alive" by providing and effectively managing a successful team placing prompt resolutions to prevent attrition. Responsibilities included placing strategic processes and approaches in rebuilding customer confidence and satisfaction for accounts in aging and cancellations minimizing business costs, retaining overall.

• Funding Department Manager

  • Jul 2010 - May 2016

  - Hired, trained, and managed all department members to fulfill the company mission of getting our Sales Representatives paid in time. - Contacted representatives, technicians, and account holders in regards to service requests, missing account information, addendum completions, and any other department related tasks- Completed, processed, and submit client sensitive information via Google Applications, DropBox, Engarde, and other software programs required. "If you got a deal we will get you paid!"

• Customer Service Representative Shift Supervisor

  • Jun 2007 - Jun 2010