Experience

Calhoun Community College
• Paralegal Student

WHITE AND OAKES, LLC
• United States
• Paralegal

  • Sep 2016 - Present


Books A Million

• United States
• Retail
• 700 & Above Employee

• Receiving Specialist

  • Jul 2007 - Jun 2013

  Cashier/Merchandising Specialist/Receiving Specialist Responsible for customer satisfaction and meeting the sales goals of the company for discount cards and magazines. Added responsibilities included Customer Service Specialist position, assisting with customer returns and complaints. Team leader for the group responsible for receiving and filing all books and merchandise from the weekly trucks. In charge of paperwork sent to corporate office regarding invoices received into the store weekly. Assisted management with day to day operations of the store, including bank visits, opening and closing procedures, training new employees on policy and procedures and securing the incoming strict-on-sale titles before release date. Show less



Island Eye Center

• Türkiye
• Medical Practices

• Front Desk Personnel

  • Nov 1999 - Jul 2003

  Responsibilities included check-in and out of patients, and processing of current insurance information for billing purposes. Also was responsible for the dilation and monitoring of patients before and after ophthalmic surgery. Trained as circulating nurse for eye surgery. Assisted the billing office with the submission of forms to insurance companies and was the assistant payroll clerk for the doctors and employees of the clinic. Additional office work included the use of Quicken to document and track incoming and outgoing revenue for the business and assisting the office manager with paying incoming and outgoing bills. Show less



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative III

  • Oct 1997 - Oct 1999

  Responsible for carrying out various customer service functions for the Convergys Employee Care division in support of the General Electric Employee Benefits contract. Primarily, this includes the daily receipt and timely resolution of all inbound calls from GE employees involving, employee/dependent eligibility issues/problems, medical insurance programs, long term care issues, working spouse and dependent insurance, variable pension account, flexible spending accounts, medical/health care referrals, employee appeals, and benefit counseling. In charge of off-line processing quality control and databases, updating all training material referencing off-line work and training incoming representatives on processes referring to off-line processing, Project leader for all Health Maintenance Organizations issues within the center. Show less



AT&T Solutions Customer Care

• Quality Control Associate

  • Aug 1995 - Oct 1997

  Responsible for maintaining standards for calls and information entered into the call centers databases. This includes assisting representatives with escalated calling problems, feedback on errors made in the calls and coding of those calls. Assisted with training new representatives in proper call coding and procedures for answering questions from consumers. Required to be familiar with all aspects of those calls and with all products in the Kraft Foods line. Responsible for maintaining standards for calls and information entered into the call centers databases. This includes assisting representatives with escalated calling problems, feedback on errors made in the calls and coding of those calls. Assisted with training new representatives in proper call coding and procedures for answering questions from consumers. Required to be familiar with all aspects of those calls and with all products in the Kraft Foods line.