Experience

Sun Title

• United States
• Real Estate
• 1 - 100 Employee

• Customer Service Team Lead

  • Jun 2016 - Present

  Directing and overseeing our Order Entry, Tax Research and Customer Service Departments. Construct and implement policies and procedures for all 3 department. Provide conflict resolution for both internal and external clients. Assist with title clearance, revise title commitments, make available information regarding the company products and services and policies. Directing and overseeing our Order Entry, Tax Research and Customer Service Departments. Construct and implement policies and procedures for all 3 department. Provide conflict resolution for both internal and external clients. Assist with title clearance, revise title commitments, make available information regarding the company products and services and policies.



First American

• United States
• Financial Services
• 700 & Above Employee

• Curative Representative

  • Mar 2012 - May 2016

  Provide support to Escrow department by assisting with customer service and administrative duties related to escrow closings. Communicates requirements and other info to clients including Title exceptions. Review and clears discrepancies on title Keeps a working pipeline; works new files. Answers inbound phone calls and makes outbound phone calls. Communicates with lenders and underwriting concerning requirements needed for closing. Provide support to Escrow department by assisting with customer service and administrative duties related to escrow closings. Communicates requirements and other info to clients including Title exceptions. Review and clears discrepancies on title Keeps a working pipeline; works new files. Answers inbound phone calls and makes outbound phone calls. Communicates with lenders and underwriting concerning requirements needed for closing.



Family Fare

• Grand Rapids, MI

• Customer Service Manager

  • Dec 2004 - Feb 2012

  Assist with ordering and maintaining inventory. Train customer service team members to perform all department activities and functions. Manage the scheduling, merchandise display, loss prevention, purchasing and problem resolution, participate in fiscal period ending inventories. Assist with ordering and maintaining inventory. Train customer service team members to perform all department activities and functions. Manage the scheduling, merchandise display, loss prevention, purchasing and problem resolution, participate in fiscal period ending inventories.