Senior Functional Consultant

• Oct 2021 - Present

Salesforce Consultant

• Jul 2019 - Oct 2021

Consultant

• Jun 2017 - Jul 2019

Functional Consultant

• Jan 2016 - Jun 2017

Responsible for designing and developing solutions on the CRM Cloud platform using Salesforce.com and with the following duties: - Business requirements gathering - Facilitating customer workshops - Stimulating customer engagement - Producing functional analysis and document - Team working with Project Managers and technical staff - Product configuration and functional testing - Customer training Responsible for designing and developing solutions on the CRM Cloud platform using Salesforce.com and with the following duties: - Business requirements gathering - Facilitating customer workshops - Stimulating customer engagement - Producing functional analysis and document - Team working with Project Managers and technical staff - Product configuration and functional testing - Customer training

Senior Business Analyst

• Jan 2015 - Jan 2016

Responsible for project implementations tasks that includes:- Gather and analyze business requirements from clients - Create system design, data model and solution documents- System configuration with the use of Salesforce- Maintain communication between the developers and the clients- Create test approaches, test plans, and test metrics - Conduct trainings and create training materials

Business Analyst

• Jun 2013 - Jan 2015

Responsible for project implementations tasks that includes:- Gathers business requirements from clients - Create system design, data model and solution documents- System configuration with the use of Salesforce- Maintain communication between the developers and the clients- Create test approaches, test plans, and test metrics - Do training and create training materials

Service Delivery Consultant Team Lead

• Nov 2012 - Jun 2013

Responsible for monitoring escalations and creating root cause analysis for action plans. Generates different reports important for the business on a regular basis and analyze and interpret the output from there and provides improvement plan if needed. Provides timely coaching for the analyst performance.

Senior Service Delivery Consultant /Tier 2

• Dec 2010 - Nov 2012

Assist level 1 Service Desk engineers in providing technical solutions. Assist in monitoring SLA and help create improvement plan for operations. Assist in generating reports and creating root cause analysis.

Service Delivery Consultant

• Feb 2010 - Dec 2010

Provides application and technical support on Corporate users. Troubleshoots Hardware/Networking related queries of our global clients either through Phone or Email/Chat.

Requirements/Test Analyst (On the Job Training)

• May 2009 - Aug 2009

Created Test Cases and Test Scripts for the system developed by the company. Verified reports generated from the system developed. - Creates test cases that will be used for the system - Designed Report Layout - Wrote Help File for the system. - Generate reports from SQL server Created Test Cases and Test Scripts for the system developed by the company. Verified reports generated from the system developed. - Creates test cases that will be used for the system - Designed Report Layout - Wrote Help File for the system. - Generate reports from SQL server