Experience

Trisura Insurance Company

• United States
• Insurance
• 1 - 100 Employee

• Customer Experience Specialist

  • Aug 2021 - Present



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Customer Service Specialist

  • Nov 2018 - Sep 2020



Cintas

• United States
• Facilities Services
• 700 & Above Employee

• Universal Support Specialist

  • Dec 2016 - Oct 2018

  Inventory Specialist o Create POs for the Service Sales Representatives (SSR) product replenishment o Close out orders that have been processed, resulting in a goods receipt o Process truck to truck transfers, for SSRs trading products o Enter drop ship orders for customers that are outside the service area o Liaises with internal departments and external facilities Sales Support Administration o Answer and directed telephone calls, faxed, filing and copied documents o Initiate and maintain detailed administrative and procedural processes to ensure data integrity o Support all SSRs and Managers in Canada with route & account changes, scheduling and other requests o Maintain electronic vehicle record management (A.R.I), creating spreadsheets and databases, producing invoice reports and compiling information o Process incoming & outgoing mail requests through FedEx, UPS, and USPS o Support office team and provide backup assistance for all positions, as required Accounts receivable o Monitor client accounts for non- payment and delayed payment o Responsible for A/R functions for past due accounts o Consistently exceed monthly accounts receivable goal of 12% o Process and post customer payments o Maintain accounts receivable customer files o Responsible for producing weekly reports o Utilize SAP software program Show less



Altis Recruitment

• Canada
• Staffing and Recruiting
• 200 - 300 Employee

• Contractor

  • Feb 2015 - Dec 2016

  Metro Head Office -Receptionist/Customer Service o Greet and direct employees and office visitors o Responsible for answering telephone calls in a professional and courteous manner o Monitor the flow of visitors and provide office identification o Troubleshoot customer issues and/or reported findings, advancing to the relevant department or individual Edwards Life Sciences - Administrative Assistant/Data Entry o Answer telephone calls in a professional and courteous manner and direct incoming calls to the appropriate individual o Responsible for printing, sorting, packaging customer invoices o Manage inbound and outbound correspondence o Maintain customer files Baxter Canada - Receptionist o Answer telephone calls in a professional and courteous manner and direct incoming calls to the appropriate individuals. o Responds to and prepares written correspondence in reply to requests o Organize and maintain forms and office stationary required for front desk activities o Greet employees and office visitors, directing all people to the appropriate locations and services o Secured the building at the close of each working day and performed loss prevention activities o Ensure facilities were prepared for meetings by setting up boardrooms with the relevant audio/ visual equipment. o Monitor flow of visitors and providing in office identification as per business practice. o Maintain the medical room, verified Defibrillator is always charged and ready. o Handling the mail couriers and processing mail Broadridge Financial- Quality Control Auditor o Documented underwriting errors and determined the error level for each underwriter o Ensure accuracy of data and promote operational efficiency o Authenticate proxy forms and ensured accuracy o Identify potential risk concerns with proxy process o Analyze and compare data using the Proxy Plus Program Show less



Formost mediaOne

• Canada
• Printing Services
• 1 - 100 Employee

• Receptionist/ Administration

  • Jun 2011 - Jan 2015

  o Maintained the front desk and reception area in a neat and organized fashion. o Dispersed incoming mail to correct recipients throughout the office departments. o Made copies, sent faxes, and handled all incoming and outgoing correspondence. o Handled a high volume of incoming calls, internal and switchboard o Provided exceptional customer service while maintaining timely and effective resolutions to customer inquiries o Ensured that front office paperwork was completed quickly and efficiently to help operations run smoothly o Released and reconciled inventory using the Quantum system, prepared packaging, and labels for shipping product. o Generated invoices. Maintaining accurate customer files. Completed all supplementary tasks from executives as required o Trained employees as needed with some administrative procedures o Responsible for managing all office duties including answering phones, internet and computer maintenance, coordinating outgoing courier ordering office equipment supplies, managing inventory and adhoc errands Show less



Loblaw Companies Limited

• Canada
• Retail
• 700 & Above Employee

• Financial Representative/ Data Entry

  • May 2009 - Jun 2011

   Code and enter 200+ invoices daily using Calprofs accounting software  Perform full cycle matching, batching, coding, and managing of reports in Excel  Facilitate successful internal and external audits  Research and resolve payable discrepancies  Improve and sustain new file system  Responsible for ensuring accurate bookkeeping company wide  Researched vendor statements and reviewed invoices for appropriate documentation and approval, prior to payment  Code and enter 200+ invoices daily using Calprofs accounting software  Perform full cycle matching, batching, coding, and managing of reports in Excel  Facilitate successful internal and external audits  Research and resolve payable discrepancies  Improve and sustain new file system  Responsible for ensuring accurate bookkeeping company wide  Researched vendor statements and reviewed invoices for appropriate documentation and approval, prior to payment