Real Estate Agent

• Sep 2019 - Present

Customer Service Supervisor

• Sep 2016 - Sep 2018

Customer Service Supervisor for a Global Pharmaceutical company with a focus in the therapeutic areas of cardiovascular (CV) and central nervous system (CNS) drugs. Responsible for completing and overseeing day-to-day activities of a high-volume customer support team ensuring the highest level of customer satisfaction. Lead a team of specialist to fulfill customer orders in line with processes and procedures and to agreed service levels, while adhering to current regulations and legislation in an FDA approved cGMP facility.Point of contact for escalated issues and customer inquiries ensuring satisfactory resolution of any issues affecting service. Data analytics and management reporting of key performance metrics. Responsible for coaching and developing employees on the team to meet their performance goals as well as personal development goals. A key partner building productive working relationships with direct reports, peers, leadership, internal and external business partner to meet company and customer goals.

Customer Support Coordinator

• Apr 2008 - Sep 2016

Office Manager

• Oct 2005 - Nov 2007