Experience

Prior's Court Foundation

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• Diploma Assessor

  • Jun 2021 - Present

• Autism Practitioner

  • Apr 2019 - Jun 2021



Debenhams

• United Kingdom
• Retail
• 700 & Above Employee

• Supervisor

  • Jul 2017 - Apr 2019



Card Factory

• United Kingdom
• Retail
• 700 & Above Employee

• Store Manager

  • Oct 2016 - May 2017

  I have maintained high levels of customer service, whether this be to internal or external customers. This has been shown through my continued development, progression and training.I have been responsible for initial induction training for new starters, topics including till training, security, health and safety, Audit and customer service.I was involved in on-site follow-up training, working with low performing consultants, using mystery shops, and coaching to improve results.I maintained contact with our head office and accounts department, and was on site to investigate and reconcile accounts, differences, and administration issues.Ensuring all card payments balance before end of day procedures begin, banking, investigating cash differences, and reconciling these before balancing at end of day.Daily and weekly administration duties with regards to audit compliance within my current roleI am regularly involved in coaching and development of staff, using mystery shops and coaching and observations to identify any issues, and then providing, or recommending, any required training.I have been directly responsible for a team of between 5 and 15 staff, dealing with any issues, ensuring KPI’s are met, delivering training, ensuring appropriate staffing levels and any payroll enquiries.Dealing with conflict effectively and performance management across all staff.I was required to provide excellent service to customers within the store.I have processed payments of all kinds through EPOS systems, and to verify and balance these at the close of business.I have been required to maintain stock at reasonable levels.I was responsible for the visual merchandising of stock, whether following company guidelines, or displaying stock just to increase sales and footfall.



Roman Originals PLC

• United Kingdom
• Apparel & Fashion
• 100 - 200 Employee

• Assistant Manager

  • Dec 2015 - Oct 2016

  I Have been tasked with achieving 3 main KPI’s; monthly mystery shopper result over 80% (3/3 achieved to date), customer conversion above 12% (achieved every month) and achieving sales targets each month (achieved every month since December 2015, and decreased the sales deficit from over -25%, to +1% to date).I have maintained high levels of customer service, whether this be to internal or external customers. This has been shown through my continued development, progression and training.Ensuring all card payments balance before end of day procedures begin, banking, investigating cash differences, and reconciling these before balancing at end of day.I am regularly involved in coaching and development of staff, using mystery shops and coaching and observations to identify any issues, and then providing, or recommending, any required training.Dealing with conflict effectively and performance management across all roles.I am required to provide excellent service to customers within the retail environment.I process payments of all kinds through EPOS systems, and to verify and balance these at the close of business.I maintain stock at reasonable levels, using company systems to do so, and to order, or request more from stockrooms when appropriate, or to order in stock especially for customer orders.I am responsible for the visual merchandising of stock, whether following company guidelines, or displaying stock just to increase sales and footfall.



Outsource Training and Development

• Vocational assessor

  • Mar 2012 - Dec 2015

  I assess staff across all levels at Heathrow Airport across a varied selection of qualifications including Retail, Customer Service, Team Leading, Management, and Business Administration at Apprenticeship and Advanced Apprenticeship levels.Involved within the assessing role, I also deliver bespoke one to one coaching focused upon the individuals needs alongside running a Level 1&2 ICT Functional Skills workshop.I maintain communication between learners and account managers as well as having developed an excellent network of mentors throughout Heathrow.



Thomas Cook Group plc

• Travel Arrangements
• 700 & Above Employee

• FS Stock Controller

  • Feb 2008 - Feb 2012

  I managed the stock levels of currency across Heathrow, ensuring deliveries and stock were distributed accordingly to ensure a full availability of over 70 currencies were available at all times. I managed the stock levels of currency across Heathrow, ensuring deliveries and stock were distributed accordingly to ensure a full availability of over 70 currencies were available at all times.



VT Plus Training

• Government Administration
• 1 - 100 Employee

• NVQ Assessor

  • 2006 - 2007

  I assessed retail workers across Apprenticeship and Advanced Apprenticeship levels managing accounts throughout most of London I assessed retail workers across Apprenticeship and Advanced Apprenticeship levels managing accounts throughout most of London



Tchibo gmbh

• Assistant Store Manager

  • Dec 2005 - Dec 2006



John Lewis Partnership

• United Kingdom
• Retail
• 700 & Above Employee

• Retail Assistant

  • May 2004 - Dec 2005



Debenhams

• United Kingdom
• Retail
• 700 & Above Employee

• Assistant Department Manager

  • May 2000 - May 2004