Experience

Town of Oakville

• Canada
• Government Administration
• 700 & Above Employee

• Customer Service Representative

  • Sep 2019 - Present

  Responsible for assisting in the operation of the centre in day-to-day operations while also providing assistance with administrative duties such as creating and organizing staff schedules. Providing up to date information on the facilities, ice rinks, surrounding facilities, community centres and city wide services both over the phone and in person with an emphasis on providing exceptional customer service. Follow and adhere to all Divisional Cash Handling policies/procedures, including building-site specific procedures and to adhere to CLASS business processes also the booking and processing of ice, room and shooter pad rentals. As well as the sales of recreational passes and CLASS memberships. Work with facility bookings; process walk-in ice rentals and keep communication books for staff up-to-date, data entry and CLASS report printing. Updating daily event displays, facility flood sheets and setting up displays, and providing sale information for customers. Show less



City of Mississauga

• Canada
• Government Administration
• 700 & Above Employee

• Customer Service Representative

  • Sep 2017 - Present

  Responsible for assisting in the operation of the centre in day-to-day operations while also providing assistance with administrative duties such as creating and organizing staff schedules. Providing up to date information on the facilities, ice rinks, surrounding facilities, community centres and city wide services both over the phone and in person with an emphasis on providing exceptional customer service. Follow and adhere to all Divisional Cash Handling policies/procedures, including building-site specific procedures and to adhere to CLASS business processes also the processing of Presto and Mississauga transit sales, pet licenses and garbage tag sales. As well as the sales of recreational passes, CLASS memberships and program registrations. Work with facility bookings; process walk-in ice rentals and keep communication books for staff up-to-date, data entry and CLASS report printing. Updating DSFI, facility daily sheets and setting up displays, and providing sale information for customers. Show less

• Cashier, Aquatics

  • May 2015 - Present

  Responsible for assisting in the operation of the centre in day-to-day operations while also providing assistance with administrative duties such as creating and organizing staff schedules. Providing up to date information on the facilities, ice rinks, surrounding facilities, community centres and city wide services both over the phone and in person with an emphasis on providing exceptional customer service. Follow and adhere to all Divisional Cash Handling policies/procedures, including building-site specific procedures and to adhere to CLASS business processes also the processing of Presto and Mississauga transit sales, pet licenses and garbage tag sales. As well as the sales of recreational passes, CLASS memberships and program registrations. Work with facility bookings; process walk-in ice rentals and keep communication books for staff up-to-date, data entry and CLASS report printing. Updating DSFI, facility daily sheets and setting up displays, and providing sale information for customers. Show less

• Sports Instructor

  • Jan 2008 - Present

  Responsible for teaching sports to toddlers, children, teens and adults, furthering the skill development for particular sports for different age groups, supervision of activities and providing information for customers about particular programs. Creating and reassessing program plans. Also working in conjunction with other departments, such as the Erin Meadows Library for joint drop-in programs

• Library Assistant 3B

  • Sep 2019 - Mar 2020

  Responsible for providing reference and readers' advisory. Assists other staff and conduct own programs. Circulation services and cash processing and handling. Responsible for handling library materials and routine tasks such as emptying the drop box, packing and unpacking boxes, sorting onto trucks, retrieving materials, AV problems, periodicals, processing, labels, repairs and linking. Order picking; i.e. holds. Providing direction to volunteers and other staff if required.

• Camp Leader

  • Jun 2012 - Mar 2015

  Responsible for teaching sports and academics to children and pre-teens, furthering the skill development for particular sports and academic subjects, supervision of activities and providing information for the participants and their guardians. Creating program plans based on camp outlines and requirements.



A.Y. Martial Arts

• Mississauga, Ontario

• Instructors assisstant

  • Jun 2002 - Oct 2004

  Assistant calls commands, reviews past routines, directs warm-ups and controls the class in the instructors absence or when told to do so. Assistant calls commands, reviews past routines, directs warm-ups and controls the class in the instructors absence or when told to do so.