Area Manager

• Oct 2022 - Present

Senior Recruiter, Talent Acquisition

• Feb 2022 - Aug 2022

Regional Operations and Recruiting Manager

• Aug 2016 - Feb 2022

Oversee multiple teams of cross-functioning departments, providing operational leadership support to 6 diverse concepts of restaurant management teams and Home Office. Full Cycle recruiting for C-Suite Leadership, Culinary and Front of House Leaders, Accounting, IT, Purchasing, Event Management, Marketing Department and hourly roles. Partnered with Executive and HR Team strategizing lifecycle, succession planning, employee relations, recruitment selection and assessment tools. Identify staffing needs and execute vetting, onboarding, orientation procedures; generate training material for staff and facilitate ongoing monthly training. Show less

General Manager Chelsea's Kitchen

• 2015 - 2017

Spearheaded end-to-end restaurant operations and ensured quality control, guest service, and other regulatory standards were exceeded. Provided regular training to all staff members and timely monitored their performance, identified areas of improvement, and curated developmental plans accordingly. Oversaw daily menu and recipes to improve food quality and guest experience. Contributed to improving workflow, enhancing revenue, and accuracy of financial operations. Key contributor in minimizing manpower by 2.2% and improving service by streamlining operations.Administered business operations generating a revenue of $600K+ monthly; provided operational support including cash reconciliation, payroll management, and scheduling, as well as managed a staff of ~5 managers and 65-80 members.Spearheaded cost-saving efforts resulting in a 5% increase in annual revenue and managed all social media feedback from guest experiences to ensure full satisfaction; provided training sessions to employees regarding guest service.Forged and nurtured long-term relationships with 50+ tradesmen and key food & beverage vendors by providing regular services.Oversaw the repairs and maintenance of kitchen facilities across the division; managed the budgets for the facility.Contributed to marketing efforts and maintaining a strong brand identity; spearheaded digital and social marketing content. Show less

Food & Beverage Director

• 2014 - 2015

Directed onboarding procedures and training sessions. Oversaw and managed 70 hourly team members, and 5 managers from different facilities including restaurants, in-room dining, bar, and pool. Supervised marketing strategies and provided support to sales and marketing departments. Monitored monthly inventory and provided input on budgeting in coordination with the accounts department. Maintained accurate financial records obtained from GM, accounting, marketing, and HR teams. Spearheaded operational functions for one of the top 15 luxury resorts; forecasted and managed a total revenue of $10.4M. Devised strategic initiatives to increase revenue; monitored staff performance and suggested development when needed. Successfully managed and executed revamping operations for sanctuary dining and pool facilities within a budget of $1M. Served as an asset and conserved $10K annually by boosting dessert sales in coordination with pastry department; replaced celebration dessert with hand-made cupcakes, as well as introduced novel and attractive packaging techniques. Played an instrumental role in generating revenue up to $40K by streamlining Holiday banquet dining experiences. Facilitated additional income of $50K; upgraded F&B POS, PCI compliance, and consumer faced solutions for four outlets. Show less

General Manager, T. Cooks

• 2013 - Jan 2014

Director of Outlets

• 2010 - 2013

Efficiently managed and led ~70 staff within a luxury resort. Oversaw operational functions for several outlets and provided support to their hired staff. Managed $7M annual F&B revenue. Supervised fine dining restaurant and service teams including pool and bar lounge staff. Maintained and timely reviewed financial records. Efficiently managed and led ~70 staff within a luxury resort. Oversaw operational functions for several outlets and provided support to their hired staff. Managed $7M annual F&B revenue. Supervised fine dining restaurant and service teams including pool and bar lounge staff. Maintained and timely reviewed financial records.

General Manager

• 2009 - 2010

General Manager | Food And Beverage Director

• 2007 - 2009

Food & Beverage Director

• 2006 - 2007

Food & Beverage Manager | Senior Consultant

• 2002 - 2006