Experience

OXFORD SHOP PTY LTD

• Australia
• Retail
• 1 - 100 Employee

• Area Manager

  • Mar 2016 - Present

  Managed 5 retail stores within Sydney and Central Coast, overseeing operations, sales, and customer service to achieve company objectives.Provided leadership and direction to reporting managers, conducting regular site visits, coaching, and mentoring to ensure consistent performance across the cluster.Led a team of 15+ staff including 5 store managers.Conducted regular performance evaluations, provided feedback, and identified development opportunities for store managers and their teams.Analysed sales data, market trends, and customer feedback to identify opportunities for improvement and implement effective strategies to drive business growth.Collaborated with cross-functional teams, such as merchandising, marketing, and operations, to execute company initiatives and drive sales performance. Show less

• Store Manager

  • Mar 2015 - Mar 2016

  Managed a team of 4 people while overseeing the overall operation in terms of staffing, training and customer service. Regularly exceeded the team’s targets aligned to KPI’s as well as store targets.Built and maintained customer relationships, resolved customer complaints, and provided a positive experience to drive customer loyalty and repeat business.



Country Road Group

• Australia
• Retail
• 700 & Above Employee

• Department Manager

  • Nov 2013 - Mar 2015

  Oversaw all aspects of department operations, including sales, inventory management, and visual merchandising. Analysed sales data, customer feedback, and market trends to identify opportunities for improvement and drive business growth. Recruited and retained the right candidates, and trained them to achieve performance targets, providing regular feedback and conducting performance evaluations. Maintained optimal inventory levels through effective stock management, replenishment, and markdown strategies. Resolved customer complaints and inquiries in a professional and timely manner, ensuring high levels of customer satisfaction Show less



Roger David

• Australia
• Retail
• 1 - 100 Employee

• Store Manager

  • Dec 2011 - Nov 2013

  As my first managerial role, I led and managed a team of 3-4 sales associates, fostering a positive and collaborative work environment while motivating staff to achieve individual and store sales targets.Implemented effective sales strategies and training programs, resulting in a consistent increase in overall sales revenue during tenure.Maintained strict control over operational costs, improving the store's profitability by 11% through efficient budgeting and resource management.Ensured high levels of customer satisfaction by resolving customer complaints and issues promptly, resulting in an increase in customer loyalty and positive online reviews. Show less

• Sales Assistant

  • Mar 2011 - Dec 2011

  Provided personalised customer service by assisting customers with product inquiries, providing product recommendations, and processing sales transactions.Maintained product knowledge, including features, benefits, and pricing, to provide accurate information to customers.