Experience

AutoTraderSA

• South Africa
• Advertising Services
• 1 - 100 Employee

• Account Manager

  • Dec 2012 - Present

  ● Managing the Car departments through effective selling and maintaining of customer base. ● Customers incl: Franchises, Groups and Independent Dealerships ● Achieving all sales revenue targets, Migrating as many clients up the online product staircase, Increasing dealer yield or increasing client’s frequency of advert placement. ● Developing new customer acquisition, identifying & qualifying prospects through cold calls and calling on lapsed customers weekly and constantly building relationships. ● Meeting monthly KPI’s ● Maintaining a high level of quality service to customers. ● Encouraging dealers to continuously grow and improve their dealership by providing utmost professional and ethical workmanship and important information about the industry. ● Assisting customers with monthly stats through lead management and providing industry knowledge (Business Partner) ● Administration: Follow sales cycle to execution, i.e.:- • Clients are cashed up and monies received by print cash up deadline, resolving any and all client/Sales Consultant complaints/queries within the same working day telephonically & face to face. • Tracking of all sales activity through diary management, updated CRM and daily what’s app groups ● Keeping abreast of competitors in and around the area ● Managing special positions effectively, planning in advance all customer appointments, all customer profiles checked and verified on a weekly basis and Identifying bottom 10 low response customers and raise action plan with your line manager at the roll-over of the new month (CAV’s, Website Referrals, Emails, Address Views, Contact views and Call tracker as measurement) ● Complete and maintain daily forecast daily/weekly/monthly. ● Keeping abreast of the evolving digital world and identify any gaps of knowledge of SEO, Lead Generation, Adwords and social media. Show less



Berco Indoor Gardens

• South Africa
• Retail Office Equipment
• 1 - 100 Employee

• Design Consultant

  • Aug 2011 - Oct 2012

  Duties: ● Meet sales targets and grow business ● Cold Calling / Canvassing ● Areas included: Garden Route and Little Karoo (SA) ● Identify areas of growth & potential inroads for the business ● Bring in New-Business, create Presentations & Proposals ● Co-ordinating Blue mapping (market research) ● Meet customer needs and interact at a high level with clients, including query resolution & business growth ● Liaising with International & domestic clientele ● Managing the service team ● Compiling call-reports & clearing sales reports ● Ensure customer retention for all existing business & build long-term relationships with clients. Show less



Tours for South Africa

• South Africa
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Tour Coordinator

  • Jul 2008 - Aug 2011

  Duties: ● Office Administration / Outlook / Making Bookings on Microsoft Outlook Calendar ● Compiling personalised Inbound Itineraries ● Liaising with International & national Clients (Tourists, Corporate, Incentives, Individuals, FIT) ● Liaising with local & national suppliers ● Marketing Activities – Direct Sales, Exhibitions, Compiling Marketing Strategies & research, Designing of marketing materials, presentations, Designing Company Flyers, Company Business Cards Etc.) ● Compiling Tours & Transfer Presentations ● Creator of Fancourt Brochure ● Assisting Office Manager with Staff Monthly Shift Rooster ● Stand-In Tour Consultant at both our Contracts with Fancourt Hotel & Hyatt Regency Oubaai Hotel: ● Selling prospective Tours to hotel guests, Arranging Transfers, Interacting with international & domestic guests ● Managing Drivers Schedules ● Managing Finances for the day (Worksheet) ● Supplying local knowledge of the Garden Route & Beyond ● Direct Sales Show less