Experience

TeleNet Marketing Solutions

• United States
• Advertising Services
• 200 - 300 Employee

• Marketing Communications Specialist

  • Mar 2018 - Present

  • Executed outbound business-to-business calls for Fortune 500 companies such as Hewlett Packard, Dell, IBM, Lenovo, Cisco and NetApp, marketing products and services for IT environments. • Schedule phone time and in-person appointments with IT Directors, IT Managers, and CIO’s to enhance IT environments using client hardware, software, and services across the United States. • Provide feedback to management staff and clients regarding effective dialect and marketing strategies to get sales representatives in front of the decision-maker. • Assist Orientation Advisor and Training Manager in providing side-by-side training to new hires and furthering training for employees trying to find the best direction to approach a program or service. • Created effective team building sessions and games to help remember new policies and procedures.



ProCare Rx

• IT Services and IT Consulting
• 100 - 200 Employee

• Patient Service Representative

  • Sep 2016 - Feb 2018

  • Responsible for maintaining accurate records and predicting future trends and/or issues. • Proven leadership, earning respect of counterparts and management staff. • Process insurance claims to insure insurance covers medications and offer manufactured-related discounts to eligible patients. • Assist in training of new-hires needing extended training. • Trained on several different medications, policies, procedures, pricing and implemented them into daily customer service efforts.



DS Waters of America

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • 2003 - 2006

  • Process over 100 inbound customer service calls orders for home delivery of water services. • Provide excellent customer and retention/escalation services to customers requesting deliveries, wanting to discuss billing issues or concerns, threatening to cancel services. • Promoted to Call Center Team Lead to assist Team Supervisor in the management of team members • Assist in quality assurance to ensure that team members’ performance was at or above company standards and facilitated training to ensure job stability and customer satisfaction. • Handled key accounts that keenly focused on several hundred locations and maintained the database to ensure billing efficiencies and assuring delivery commitment in order to retain everlasting business relationships.