Experience

Happy Travel & Tourism

• United Arab Emirates
• Travel Arrangements
• 1 - 100 Employee

• Business Development Manager

  • Sep 2020 - Present



Darina Holidays

• United Arab Emirates
• Travel Arrangements
• 1 - 100 Employee

• Director Of Reservations

  • Aug 2016 - Dec 2018



Darina Holidays

• United Arab Emirates
• Travel Arrangements
• 1 - 100 Employee

• CIS Sales

  • Oct 2012 - Nov 2013

  Making contacts with the new accounts in CIS region Conducting sales call in Russia, Ukraine Kazakhstan and Uzbekistan Attending the exhibitions in Moscow, Kazakhstan Handling inquiries for VIP clients Arranging tailor made packages

• Reservations Manager

  • Mar 2010 - Oct 2012

  Handling Reservations Department In charge of 8 Reservations agent Arranging the rota Conducting weekly meetings Handling issued with booking and guest complains

• Reservations Manager

  • Mar 2010 - Oct 2012

  Responsible for Reservations Department inbound Responsible for the sales CIS Market Maintaining and developing relationships with the companies Responsible for the staff rota, deliver performance management of individual team members and ensure individual objectives and development plans are in place and to oversee availability of hotel and ground service supply.



Arabian explorers

• Res. manager

  • Aug 2008 - Jun 2010

  Responsible for Reservations Department inbound Responsible for the sales CIS Market Maintaining and developing relationships with the companies Responsible for the staff rota, deliver performance management of individual team members and ensure individual objectives and development plans are in place and to oversee availability of hotel and ground service supply. Handling Holidays Blocks, back to back rooms Solving Issues and problems, assisting partners with the hotel availabilities Show less



Desert Adventures Tourism (KUONI GROUP)

• United Arab Emirates
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Reservations Agent

  • Dec 2004 - Apr 2008

  Responsible for Reservations Department inbound Responsible for the reservations of the top CIS Market Maintaining and developing relationships with the companies Responsible for the staff rota, deliver performance management of individual team members and ensure individual objectives and development plans are in place and to oversee availability of hotel and ground service supply. Responsible for Reservations Department inbound Responsible for the reservations of the top CIS Market Maintaining and developing relationships with the companies Responsible for the staff rota, deliver performance management of individual team members and ensure individual objectives and development plans are in place and to oversee availability of hotel and ground service supply.



Sheraton Grand Doha Resort & Convention Hotel

• Qatar
• Hospitality
• 200 - 300 Employee

• FRONT OFFICE

  • 2003 - 2004

  • Greeted, registered, and assigned rooms to guests • Answered queries related to hotel services and resolved any issues • Processed guests’ check ins and outs • Prepared and completed room and restaurant bills • Assisted guests’ in storing valuables in secure deposit box • Operated the switchboard and PBX • Liaised with other departments of hotel • Handled cash, cheks and credit cards • Greeted, registered, and assigned rooms to guests • Answered queries related to hotel services and resolved any issues • Processed guests’ check ins and outs • Prepared and completed room and restaurant bills • Assisted guests’ in storing valuables in secure deposit box • Operated the switchboard and PBX • Liaised with other departments of hotel • Handled cash, cheks and credit cards



Habtoor Hospitality

• United Arab Emirates
• Hospitality
• 200 - 300 Employee

• Front office

  • 2001 - 2003

  • Greeted, registered, and assigned rooms to guests • Answered queries related to hotel services and resolved any issues • Processed guests’ check ins and outs • Prepared and completed room and restaurant bills • Assisted guests’ in storing valuables in secure deposit box • Operated the switchboard and PBX • Liaised with other departments of hotel • Handled cash, cheks and credit cards • Greeted, registered, and assigned rooms to guests • Answered queries related to hotel services and resolved any issues • Processed guests’ check ins and outs • Prepared and completed room and restaurant bills • Assisted guests’ in storing valuables in secure deposit box • Operated the switchboard and PBX • Liaised with other departments of hotel • Handled cash, cheks and credit cards