UX Designer

• Nov 2022 - Present

UX Designer Intern

• Jun 2022 - Sep 2022

With this company, I intern as the UX/UI Designer & Product Assistant Manager and my chief duty involves collaborating with multifunctional teams and upper management, including the CEO, to design, test, and improve mobile applications, systems, and platforms. Some of my notable projects include designing an iPad application using Figma and restructuring Content Manager in super admin (SaaS) to provide visual cues that support user guidance. Further, I innovate new features for existing applications, oversee adherence to design specifications/guidelines, and evaluate quality assurance standards for numerous projects. My key achievements in this role include: • Enhanced design and performance of multiple platforms by promptly assessing and reporting 200+ design inconsistencies. • Facilitated a high-quality user experience for customers by developing an innovative UX guide within the CRM system to help users navigate through complex platforms. • Optimized the content management system from six tabs to three and instituted visual cues to enrich user experience. • Identified and resolved pain points for 15+ users in interacting with the CRM and company mobile application.

Restaurant Server

• Nov 2014 - Jun 2022

As a server at this high-profile eatery, I built robust customer service skills and maintained a positive atmosphere to enhance customer satisfaction. To provide exceptional service and promote the business image, I proactively engaged in resolving all customer grievances promptly and implementing de-escalation techniques when necessary. In addition, I integrated customer feedback to continually contribute to improvement efforts. Some key accomplishments in this role include: • Leveraged my ability to effectively multitask and execute numerous job responsibilities including welcoming customers within 30 seconds, checking up on customers within 2 minutes, delivering food within 15 minutes, and turning tables within 45 minutes, in a fast-paced deadline-driven environment. • Maintained open lines of communication with peers and coordinated team activities to ensure operational efficiency, resulting in an 11% increase in restaurant ratings (from 3.8 to 4.2 stars out of 1241 votes). • Managed a steady rate of 90% in drink sales, exceeding average sales rates by more than 15%.

Showroom Product Specialist

• Dec 2012 - Apr 2014

In this company, I served as the Showroom Product Specialist to improve company sales by strategizing new methods to retain present clients as well as procure prospective clients. My additional duties involved customizing products in accordance with client needs, corresponding with clients to ensure satisfaction, and providing resolutions for all issues/complaints. My key accomplishments in this role include: • Delivered innovative product presentations for up to 30 potential buyers, facilitating an expansion of company reach, improved customer conversion rate and increased sales. • Designed and implemented new marketing strategies, growing the average presentation attendance numbers from 15 to 25 people. • Built trusting business partnerships with six notable clients, resulting in increased referrals as well as an enhanced client base.