Experience

NSW Police

• Law Enforcement
• 700 & Above Employee

• Customer Service Representative

  • Feb 2019 - Present



The City Of Parramatta Council

• Parramatta, New South Wales, Australia

• Customer Service Representative

  • Oct 2012 - May 2018

   Answer and resolve customer enquiries over the phone and face to face  Lodge and update customer information on Council systems  Rotating roster for reception duties  Escalate incidents to various departments in Council  Process EFT and cash payments  Assist customers through web chat & emails  Meet KPIs and resolve and transfer 70+ calls per day  Complete animal registrations  Update and lodge DA applications  Provide customers with information on council resources Show less