Experience

Women Empowerment Council

• China
• Civic and Social Organizations
• 1 - 100 Employee

• Project Manager

  • Jul 2022 - Present



AdvaCare Pharma USA

• China
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• International Sales Account Manager

  • Sep 2021 - Jun 2022

  - Acquiring a thorough understanding of key customer needs and requirements- Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives- Ensuring the correct products and services are delivered to customers in a timely manner- Serving as the link of communication between key customers and internal teams- Resolving any issues and problems faced by customers and dealing with complaints to maintain trust- Ensuring compliance with all legal regulations and rules



Wicresoft

• United States
• Business Consulting and Services
• 700 & Above Employee

• Senior Technical Support Engineer for Microsoft Office 365

  • Aug 2021 - Sep 2021

• Technical Support Engineer for Microsoft Office 365

  • Jan 2020 - Aug 2021

  - Providing worldwide technical support for Microsoft Services Online. - Assisting companies in migrating their local services to Microsoft hosted Cloud services as part of their cost reductions projects. - Receiving calls from Information Technology Managers and Microsoft Partner organizations in support of Microsoft Office 365 Troubleshooting and software analysis- Leading technical trainings for new-comers- Taking technical interviews for prospective candidates



SupportYourApp

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Dedicated Support Agent and Assistant

  • Feb 2019 - Jan 2020

  - Resolving basic to complex support issues for customer inquiries received via omni-channel support (emails, live chat and calls)- Becoming a product expert and providing documentation updates to our knowledge base- Ensuring customers’ satisfaction- Communicating with developers from various IT-companies- Reminding the developer of important tasks and deadlines- Managing calendar and organizing meetings and appointments- Managing databases and filing systems - Resolving basic to complex support issues for customer inquiries received via omni-channel support (emails, live chat and calls)- Becoming a product expert and providing documentation updates to our knowledge base- Ensuring customers’ satisfaction- Communicating with developers from various IT-companies- Reminding the developer of important tasks and deadlines- Managing calendar and organizing meetings and appointments- Managing databases and filing systems



OSCE Office for Democratic Institutions and Human Rights (ODIHR)

• International Affairs
• 200 - 300 Employee

• Interpreter

  • Apr 2019 - Jul 2019

  - Provided oral and /or writing translation to the observers;- Provided assistance in organizing meetings and events, planed working time, kept contacts, prepared documents, etc.;- Traveled across the area of observation with the observers - Provided oral and /or writing translation to the observers;- Provided assistance in organizing meetings and events, planed working time, kept contacts, prepared documents, etc.;- Traveled across the area of observation with the observers



AuPairCare Live-In Childcare

• United States
• Individual and Family Services
• 700 & Above Employee

• Au Pair

  • Nov 2015 - Nov 2017

  - Organization and scheduling of activities- Assistance with homework and projects- Special care of a child with learning disabilities (Down syndrome)- Participation in a multicultural exchange program in order to broaden my cultural diversity - Organization and scheduling of activities- Assistance with homework and projects- Special care of a child with learning disabilities (Down syndrome)- Participation in a multicultural exchange program in order to broaden my cultural diversity



Slovis

• United States
• Leasing Non-residential Real Estate

• Academic writer

  • Jun 2015 - Oct 2015

  - Created non-fiction pieces of writing and a vast variety of essays- Organized materials for projects- Planned outlines and wrote summaries - Created non-fiction pieces of writing and a vast variety of essays- Organized materials for projects- Planned outlines and wrote summaries



British Hills language school

• English Teacher

  • Jun 2015 - Oct 2015

  - Worked with children of various ages (7-15) and adults of levels A1, A2, B1, B2, C1- Facilitated classes individually and in groups - Taught according to CELTA (Certificate in Teaching English to Speakers of Other Languages) methodology - Worked with children of various ages (7-15) and adults of levels A1, A2, B1, B2, C1- Facilitated classes individually and in groups - Taught according to CELTA (Certificate in Teaching English to Speakers of Other Languages) methodology