Student Accounts Representative, Office of the Bursar

• Jan 2021 - Present

Student Accounts Representative, Office of the Bursar

• Apr 2018 - Jan 2021

Analyze the college’s student related receivables to ensure timely payment and minimize delinquencies; Apply all miscellaneous charges and reconcile up to 1,200 student accounts; Manage and process student refunds via check and eRefund on weekly basis; Review delinquent accounts and transition them to the collections team; Prepare credit and debit reports and provide documentation to departments and students; Assist students via phone and email with account related questions and dispute resolution. Show less

Accounting Assistant

• Jan 2017 - Apr 2018

Processed up to $40,000 payments into QuickBooks and the company’s database to maintain accurate accounts; Created weekly financial reports of delinquent payments in order to reduce the outstanding balance; Managed the firm’s payroll function for up to 50 employees to ensure timely and accurate payment; Assisted the accounting staff with corporate tax accounting and audit preparation. Processed up to $40,000 payments into QuickBooks and the company’s database to maintain accurate accounts; Created weekly financial reports of delinquent payments in order to reduce the outstanding balance; Managed the firm’s payroll function for up to 50 employees to ensure timely and accurate payment; Assisted the accounting staff with corporate tax accounting and audit preparation.

Bookkeeper

• Aug 2012 - Dec 2016

Generated customer invoices and controlled the collection progress for up to 15 clients daily; Managed the firm’s payments, checks, and bank deposits; Tracked and maintained inventory records to improve the efficiency of the team; Arranged documentation required for shipping to foreign countries including Ukraine, Russia, Poland, Algeria, and Finland Generated customer invoices and controlled the collection progress for up to 15 clients daily; Managed the firm’s payments, checks, and bank deposits; Tracked and maintained inventory records to improve the efficiency of the team; Arranged documentation required for shipping to foreign countries including Ukraine, Russia, Poland, Algeria, and Finland

Sales Executive

• Jun 2011 - Aug 2012

Balanced the store’s register and prepared banking transactions up to $3,000 daily; Coordinated supply planning with management to ensure business continuity; Investigated incomplete orders with vendors and resolved outstanding issues. Balanced the store’s register and prepared banking transactions up to $3,000 daily; Coordinated supply planning with management to ensure business continuity; Investigated incomplete orders with vendors and resolved outstanding issues.

Regional Development Manager

• Apr 2008 - May 2010

Directed all operations within the department including weekly records of cash assets and progress reports; Developed and trained customer service team of 6 people; Increased a customer database by 33%; Provided all personnel operations including recruitment, coaching, and counseling of employees. Directed all operations within the department including weekly records of cash assets and progress reports; Developed and trained customer service team of 6 people; Increased a customer database by 33%; Provided all personnel operations including recruitment, coaching, and counseling of employees.

Employee Relations Specialist

• Oct 2007 - Mar 2008

Conducted communication and conflict resolution training for 25+ unemployed professionals weekly; Participated in unemployment hearing sessions and prepared summary reports of employee relations issues. Conducted communication and conflict resolution training for 25+ unemployed professionals weekly; Participated in unemployment hearing sessions and prepared summary reports of employee relations issues.