Experience

Horoshop

• Ukraine
• Technology, Information and Internet
• 1 - 100 Employee

• Product Manager

  • Jul 2020 - Present

  Compiled user documentation and managed the help portalAnalyzed user feedback and compiled recommendations on new product featuresSet tasks for developers and monitored their progressAnalyzed the existing functionality for necessary changesProduced key point messages for the marketing department to ensure effective promotion of new product options among the existing and potential usersReached out to product users on behalf of the product development team

• Support Service and Customer Success specialis

  • Jul 2019 - Jul 2020

  Processed customer requests regarding the products (troubleshooting and how-to)Analyzed problems to develop troubleshooting scenarios for usersHandled user requests for new functionality



Paganel Studio

• Travel Arrangements
• 1 - 100 Employee

• Program Coordinator

  • May 2018 - May 2020

  Coordinating of all activities under different programs Communication with clients Analysis of different messages to clients and communication improvement Coordinating clients' database in CRM-systems Preparing technical functional and nonfunctional requirements to CRM Coordinating of all activities under different programs Communication with clients Analysis of different messages to clients and communication improvement Coordinating clients' database in CRM-systems Preparing technical functional and nonfunctional requirements to CRM



Kniga.biz.ua

• Digital Marketing Director

  • Apr 2014 - May 2018

  Developed a store promotion strategy and monitored its implementationManaged the content departmentDesigned product updates and set tasks for the developersIdentified the needs for product range expansion and managed ordersDesigned and delivered training courses for call center staff

• Web Content Manager

  • Nov 2012 - Jul 2014

  - Authored content plans- Created content for various promotion channels- Used mailing lists (wrote letters and complied analytics)- Analyzed content performance



SHAFA

• Norway
• Retail
• 1 - 100 Employee

• Content Manager

  • Apr 2014 - May 2016

  Authored content plans Created content for various promotion channels Implemented the SEO strategy for the platform Developed new platform functionality Authored content plans Created content for various promotion channels Implemented the SEO strategy for the platform Developed new platform functionality



Property and Freedom Institute

• Kyiv, Ukraine

• Executive Director

  • Nov 2008 - Dec 2010