Administrative Assistant

• Jun 2022 - Present

Customer Service Assistant Resolution Department

• Oct 2019 - May 2022

Receiving and placing customer service telephone call. Maintaining solid customer relationships by handling questions and concerns with speed and professionalism. Resolving customer complaints, managing database records, drafting status reports on customer service issues Data entry and research as required to troubleshoot customer problems. Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Started position in Exchange and Return counter and got promoted after 1 year. With best performance in customer satisfaction review received Award of Co-worker of the month in December 2021. Have pre-opening experience as part of the team, which was settle the opening of the store in Dubai Festival Plaza Mall. Show less