Building Surveyor

• Nov 2020 - Present

Head of Property Management

• Mar 2019 - Nov 2020

Senior Portfolio Manager / Team Leader

• Apr 2018 - Mar 2019

Senior Property Manager

• Nov 2016 - Apr 2018

Property Manager

• Oct 2012 - Nov 2016

As Property Manager I was responsible for a portfolio of over 700 units ranging from large residential blocks of flats, individual assured shorthold tenancy flats and commercial property.My role saw me deal with the day to day maintenance of the portfolio including arranging repairs & liaising with contractors, conducting site visits, the preparation of service charge budgets, insurance claims, solicitors enquiries, liaising with Freeholders, Directors of RTM's and Management Companies, attending & chairing AGM's, Section 20 works & planned maintenance.Through the block management I was also involved in AST Management such as renewal of tenancies, the serving of Section 21 notices and attending court to act as witness to the facts on behalf of Landlords.I, along with one other Property Manager managed a team of five Account Managers. Working together we ensured the team were performing their daily accounts duties and providing excellent customer service.

Accounts Manager

• Mar 2012 - Oct 2012

Qube Trainer/Consultant

• Nov 2010 - Feb 2012

Qube develops a suite of software applications for the Property and Facilities Management market. With a client list of blue-chip companies in the UK and across the rest of the world. The focus of this role is ensuring the customers get the most out of the Qube Property Management Application. This will be achieved through supplying both consultancy and training either as part of an implementation process to new customers or as a result of the on-going requirements of existing users.As a Qube Trainer/Consultant I am responsible for the following duties:* Ensure customers have a good understanding of the Qube Software through the delivery of hands on training sessions.* Design and develop suitable lesson plans and documentation to support training sessions.* Continuous development through testing of routines within the modules, and study.* Complete ad-hoc work as required, including: testing of changes for releases in order to successfully produce supporting documentation for customers.* Train new starters, giving them an understanding of the Qube Software.* Deliver 'Train the Trainer' lessons to individuals, ensuring they gain a good understanding of the principles of being a trainer and are able to independently create and deliver a session on their own to a variety of people in the company.* Provide assessment and feedback of 'Train the Trainer' sessions.

Acting Business Improvement Manager

• Jan 2010 - Sep 2010

Responsible for the delivery of individual Business Improvement initiatives, facilitating the transformation of the organisation to be more customer focused, efficient and effective by:* Autonomously leading projects ensuring all agreed outcomes, deliverables and benefits are achieved to the required standard of quality and within constraints of time & cost.* Ensuring the project Risks and Issues are effectively managed.* Promoting, developing and maintaining effective working relationships with key stakeholders.* Providing facilitation expertise and support to the business, where necessary, utilising Lean framework and tools.* Instil the principles of business improvement into operations by leading and supporting adherence to business improvement practice.* Assisting and supporting other project work streams and processes.* Main project was to introduce a new database system into the company. Managed a project team of 11. Also took on the responsibility to train the new system out to the users.* Organised a promotional event for the launch of the new database system.

Customer Sales Representative

• Apr 2008 - Dec 2009

* Continuously achieved high level sales targets.* Assisted Project Managers with lean initiatives.* Process mapped all company processes using Microsoft Visio.

Property Sales Negotiator

• Aug 2007 - Apr 2008

* Independently negotiated residential property sales deals between Vendors and Applicants.* Responsible for keeping up to date with trends in the local residential property market.* Marketing and promotion of properties for sale.