Experience

Gurney's Montauk Resort and Seawater Spa

• Hospitality
• 1 - 100 Employee

• Assistant Front Office Manager

  • Apr 2021 - Present

  •Assist in the daily maintenance of room inventory status to achieve maximum revenue.•Hire, train, schedule and evaluate front desk, bellman, concierge, drivers and night audit staff.•Acted as liaison between sales and front desk staff in order to ensure that all group events were executed perfectly.

• Front Desk Supervisor

  • Oct 2020 - Apr 2021

  •Communicate with management regarding employees and/or customer service issues.•Serve as Manager on Duty•Address guest concerns and provide customer satisfaction.



Montauk Yacht Club

• United States
• Hospitality
• 1 - 100 Employee

• Assistant Front Desk Manager

  • Jul 2020 - Oct 2020

  •Managed the front desk staff and trained new staff.• Provided guests with a swift and efficient check-in and check-out process, while monitoring all arrivals and departures for the property and honoring any guests’ special requests• Fulfilled a vital customer service role in responding to guest questions, concerns or complaints• Trained in the Night Audit and trained new Night Auditors.

• Front Desk Supervisor

  • Mar 2020 - Jul 2020

  •Communicate with management regarding employees and/or customer service issues.•Serve as Manager on Duty•Address guest concerns and provide customer satisfaction.



Gurney's Montauk Resort and Seawater Spa

• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • Nov 2019 - Mar 2020

  •Check guests in and out of their rooms.•Answer the phone and direct the call.•Take reservations on the phone.•Handle overnight shifts and audits. •Check guests in and out of their rooms.•Answer the phone and direct the call.•Take reservations on the phone.•Handle overnight shifts and audits.



Montauk Yacht Club

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • Apr 2019 - Nov 2019

  •Check guests in and out of their rooms.•Answer the phone and direct the call.•Take reservations on the phone.•Handle overnight shifts and audits. •Check guests in and out of their rooms.•Answer the phone and direct the call.•Take reservations on the phone.•Handle overnight shifts and audits.



Casa Condado Hotel

• United States
• Hospitality

• Assistant Front Desk Manager

  • Jan 2018 - Apr 2019

  •Preforming administrative duties such as filing and updating records, among others, as needed.•Handle rates for extranets.•Act as hotel manager when Front Office Manager was absent.

• Front Desk Supervisor

  • Jan 2017 - Jan 2018

  •Oversaw team of 6 front desk agents and 3 housekeepers.•Maintaining front desk supplies and equipment.

• Night Auditor

  • May 2016 - Jan 2017

  •Balancing the accounts from day shifts.•Handle wake up calls.

• Front Desk Agent

  • Jan 2015 - May 2016

  •Check guests in and out of their rooms.•Answer the phone and direct the call.•Take reservations on the phone.