Experience

Guibe

• France
• Food and Beverage Manufacturing

• • Dec 2019 - Present

  • Coordinate and develop the Service department in order to deliver customer orders on time. • Manage the day-to-day activities in accordance to the company’s guidelines and the customer’s requirements.• Proactively engage and maintain regular contacts and relationships with customers.• Service and repair sales target achievement for customer portfolio, identifying sales growth opportunities. • Foster co-operation with external and internal stakeholder to maximize customer satisfaction.• Meet and exceed the Service and company’s targets. Capture the sales opportunities that might arise during the execution.• Establish and manage meetings to review Service metrics and suggest improvements. • Ensure the standard ways of working and tools are used and followed according to the company’s standards. Show less

• • Jul 2018 - Nov 2019

  Sales tasks• Identify opportunities for Service contracts and retrofitting• Development and maintenance of customer relationships focused on the customers' needs • Customer support resolving inquiries, requests and complaints• Elaboration of quotations in collaboration with the technical and operative department• Ensure on-time deliveries by following-up orders with the operative team, purchasing team and logistics team on a weekly basis• Follow-up, discuss and track future sales opportunities • Customer visits and proposals for preventative maintenance Management • Project management (planning and follow-up of projects) • Customer management (reception, registration and follow-up of orders) Show less

• • Feb 2017 - Jul 2018

  Sales tasks• Customer support resolving inquiries, requests and complaints• Elaboration of quotations in collaboration with the technical and operative department• Customer management (reception, registration and follow-up of orders)• Responsible for the repair service of industrial power transmission componentsManagement • Project management (planning and follow-up of projects) • Administration of shipments• Managing international purchases



Zinkup Marketing

• Spain
• Advertising Services
• 1 - 100 Employee

• Intern

  • Jun 2016 - Sep 2016

  Sales tasks • Commercial calls and emailing • Customer management • Gathering information about prospects • Direct marketing for the accelerator Bind 4.0 Marketing tasks • Use of marketing tools • Launching marketing campaigns • Publishing marketing content via social networks • Analisis of KPI´s and use of Google Analytics and SalesForce Sales tasks • Commercial calls and emailing • Customer management • Gathering information about prospects • Direct marketing for the accelerator Bind 4.0 Marketing tasks • Use of marketing tools • Launching marketing campaigns • Publishing marketing content via social networks • Analisis of KPI´s and use of Google Analytics and SalesForce



Seguros Bilbao

• Insurance
• 700 & Above Employee

• Agente Comercial

  • Jun 2015 - Mar 2016

  Sales tasks • Direct sales and cold calling to arrange meetings with potential customers • Developing and maintaining relationships with existing customers • Negotiating the terms of an agreement and closing sales • Gathering market and customer information Sales tasks • Direct sales and cold calling to arrange meetings with potential customers • Developing and maintaining relationships with existing customers • Negotiating the terms of an agreement and closing sales • Gathering market and customer information



Elduaien Hizkuntza Eskola

• Spain
• Technology, Information and Internet

• Tutor

  • Oct 2013 - Dec 2014

  Organization of German and English classes Organization of German and English classes


Lernwerkstadt
• Germany
• Tutor

  • May 2010 - Sep 2013


Fi-Pra Events

• Germany
• Events Services

• Event Assistent

  • Jul 2010 - Aug 2013

  • Organization of events • Risk management • Teamwork, setting goals, delegating tasks and communication skills • Organization of events • Risk management • Teamwork, setting goals, delegating tasks and communication skills


DEUTSCHE SCHULE SAN ALBERTO MAGNO SAN SEBASTIAN
• Intern

  • Sep 2012 - Mar 2013