Natalie O'Kelley
Lab Supervisor at Opus One Winery LLC- Claim this Profile
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Bio
Credentials
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WSET Level 2
Napa Valley Wine AcademyJul, 2021- Sep, 2024
Experience
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Opus One Winery LLC
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United States
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Wine & Spirits
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1 - 100 Employee
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Lab Supervisor
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Aug 2021 - Present
- Manage all analysis from grape to bottle, including monthly QC, fermentation monitoring, and pre-bottle panels- Orchestrate blending trials/technical tastings with acute attention to detail under tight deadlines- Execute the complete transition of Winemaker’s Database to Vintrace, including training colleagues on work order creation and completion- Supervise all wine tracking movements with respect to government compliance requirements- Collaborate with winemaking team on key decisions such as press time, inoculations, additions, and treatments- Participate in sensory evaluation throughout winemaking process and maintain all corresponding data- Maintain organized data and records for all activities regarding lab analysis, experiments, and decisions- Identify areas of improvement based on new industry technology such as adding research opportunities, updating equipment, and revising procedures- Oversee and train lab intern to ensure correct processes and protocols are taken throughout harvest Show less
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Lab Assistant
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Mar 2020 - Aug 2021
- Responsible for fermentation monitoring, tank and barrel sampling, and wine analysis during harvest.- Track malolactic fermentation and residual sugar on fermenting wine to ensure completion.- Assist with yeast project by performing propagation of yeast strains, examining microscope data on live yeast cells, and inoculation for fermentations.- Perform and document monthly routine QC analysis (pH, TA, FSO2, enzymatics, alcohol, Brett).- Execute cork QC set-up while tracking possible TCA contamination results.- Perform daily QC for bottling line and confirm all parameters are within specifications.- Communicate with technical support for various equipment issues and standard maintenance. - Maintain and record various laboratory records including WMDB data entry.- Assist with analytical tastings including set-up, blending, and reporting. Show less
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Thermo Fisher Scientific
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United States
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Biotechnology Research
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700 & Above Employee
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Senior Customer Service Representative
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Feb 2018 - Mar 2020
- Strengthen the communication between customers and production department with regards to lead times and quality issues to ensure customer satisfaction. - Create long-lasting relationships with customers to build brand recognition and adhere to their high expectations with excellent service support. - Produce weekly updates on new orders and/or service orders to give customers up-to-date status information for their demanding order schedule. - Manage the sales process for assigned accounts while maintaining a fluid pipeline for order processes. - Process purchase orders, submit quotes and sales orders efficiently while proactively meeting customers needs. - Maintain customer records of complaints using quality tracking database, including preventative action data. - Communicate regularly with production department about urgent cases and customer status. - Provide detailed status of repairs and new orders to customers on a weekly basis. - Compile necessary data and initiate Return Material Authorization requests for failed material. - Support marketing and sales management in business development (e.g. upgraded product, demo orders). - Provide internal colleagues with insight on customers' requirement, expectations and other pertinent information . Show less
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Sarah's Vineyard
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United States
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Beverage Manufacturing
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1 - 100 Employee
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Wine Club Director and Marketing Coordinator
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Jul 2013 - May 2017
- Developed wine club release details with the winemaker including wines, marketing material, gifts, and shipping logistics. - Conceptualize and coordinate Wine Club events to accommodate 300+ members; increased DTC sales revenue by 40% in 3 years. - Coordinated inventory movements necessary for wine club shipments, tasting room sales and events. - Oversaw marketing projects, including label development and COLA submissions, brand POS materials, coordination of trade tastings and education, and communications. - Manage all aspects of e-commerce, including category organization, product details pages, and content for website. - Created social media program by generating written and image-based editorial content with consideration for on-point brand messaging. - Collaborated and executed marketing initiatives and projects for DTC and wholesale promotions. - Design and create content for print and digital media including brochures, newsletters, and email marketing. Show less
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Harvest Lab Assistant Intern
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Jul 2012 - Mar 2013
- Responsible for fermentation monitoring, tank and barrel sampling, and wine analysis during harvest. - Perform grape and wine analysis (Brix, TA, pH, enzymatics) to ensure high quality in all steps of wine making. - Evaluate wet chemical analyses for juice and wine, alert enologist with any potential issues. - Perform cork QC set-up and track possible TCA contamination results. - Maintain time-sensitive daily logs to keep all lab results organized and accessible to the winemaking team Show less
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Harvest Lab Technician
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Jul 2011 - Jul 2012
- Perform quality control procedures on wines, from vineyard to bottle. - Monitor acid, sulfur dioxide, and sugar levels in various stages of the winemaking process. - Prepare and complete daily sample logs; communication systems with management. - Perform quality control procedures on wines, from vineyard to bottle. - Monitor acid, sulfur dioxide, and sugar levels in various stages of the winemaking process. - Prepare and complete daily sample logs; communication systems with management.
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Education
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2007 - 2011
University of California, Santa Cruz
Bachelor of Science, Chemistry
Community
