Natalie Hamilton, CAPM
Industry Partner, Global Business Services at Aquent- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Human Resources Management
Cornell UniversityFeb, 2023- Nov, 2024 -
The Asana Project Management Certificate from University of San Diego
PathstreamMar, 2022- Nov, 2024 -
Certified Associate in Project Management (CAPM)
Project Management InstituteApr, 2023- Nov, 2024
Experience
-
Aquent
-
United States
-
Staffing and Recruiting
-
700 & Above Employee
-
Industry Partner, Global Business Services
-
Feb 2022 - Present
-Business Partner and Account Management -Assume responsibility as the key Global Business Services interface to an assigned business vertical -Provide direct support to VPs and account team members for day-to-day operations that align with overall account/industry strategies -Lead the development of operations strategies to identify back office solutions to new business as it is sold and proactively address emerging business problems -Facilitate Global Business Services resources and services to maximize potential -Ensure that Global Business Services has the right resources assigned to field needs -Act at the Global Business Services lead within your assigned vertical to drive proactive partnering; provide thought leadership and innovation in strengthening Global Business Services relationships with the field -Liaise directly with account teams and back office support, including Finance and HR, to address questions, solve issues and implement processes across a large customer base -Orchestrate highly effective account operations, systems and process for talent onboarding, talent payroll, client billing and anything else required to service the client -Partner with internal compliance teams to review, interpret and execute client contractual requirements related to account operations, ensuring account documentation is current at all times -Track and analyze a wide scope of operational data, including but not limited to payroll, billing, onboarding, auditing; to identify trends, opportunities and resolve challenges -Play a significant role in solving critical business problems and accomplishing a wide range of projects and services for internal and external clients via the Global Business Services team -Maintain knowledge and status of changes in process; influence improvement of customer facing processes -Serve as an escalation point, removing obstacles to maximize Global Business Services performance and ensuring that strong action plans are developed and followed Show less
-
-
-
-
Operations Manager
-
Feb 2021 - Jan 2022
-Manage company’s human resources, finances, and operations-Monitor financial data and recommend solutions that will improve profitability-Run projects with cross-functional teams, execute change management, and report on key business metrics -Identify growth areas and strategize solutions for current operational model including systems, processes, and policies-Responsible for company’s document management by creating, maintaining, and auditing sales quotations, subcontractor agreements, equipment purchase agreements, legal documents, and standard operating procedures (SOP’s)-Resolve issues, complaints, and inquiries from clients as well as members of the team-Serve as direct report for junior members of Data, Finance, and Operations teams-Responsible for trade show coordination including arranging space, marketing collateral, hotels, equipment rental, and set-up and dismantling of the exhibit Show less
-
-
Associate Project Manager
-
Oct 2018 - Feb 2021
-Exhibited composure and organizational skills while multitasking and handling incoming deadlines-Served as liaison between clients and an array of design and construction professionals-Responsible for organizing meetings including scheduling, sending reminders, and reporting on attendance • Reviewed, maintained, and analyzed potential changes to budget or schedule-Observed and reported on construction processes and construction-related issues such as field reports, job walks, and more-Directed project meetings and documented key notes and findings-Set, communicated, and maintained timelines and priorities on projects Show less
-
-
Administrative Coordinator
-
Oct 2017 - Sep 2018
-Provide executive assistance to the President and the Senior Vice President-Draft and manage sales contracts and agreements for the sales and project management teams-Manage approved contracts and organize vendor sub-agreements-Organize and maintain digital project folders-Liaison between sales/project management teams and finance/operations teams-Request and follow up on project specific quote gathering-Maintain project details in CRM-Create presentations and reports as needed-Assist in creating responses to RFPs-Manage calendar scheduling, meetings and project timelines-Perform general office duties such as copying, scanning, filing, data input-Coordinate domestic and international travel arrangements for sales and project managers-Answer phones and route calls to the team-Provide cross-team functional support for all departments-Take on special projects as assigned Show less
-
-
-
Irvine Company
-
United States
-
Real Estate
-
700 & Above Employee
-
Senior Resident Relations Representative
-
Apr 2013 - Jun 2017
-Managed 3 separate properties with over 1700 residential units in the Mission Valley District -Served as support in managing the renovation of a 1,400 unit property by scheduling vendors and subcontractors, monitoring budgets, participating in site inspections, and coordinating deliveries -Provided excellent customer support from routine transactions to emergency response management -Served as office leader in absence of management and provided both employee and client support -Initiated, developed, and communicated new office procedures to ensure efficiency and staff cohesiveness -Responsible for maintaining client records, financial accounts, and correspondence -Maintained optimum financial levels of performance by demonstrating the value in our community to residents -Successfully toured and leased apartments when needed -Processed resident applications, lease documents and related paperwork -Demonstrated ability to solve simple to complex resident relation issues in a timely manner -Supported the marketing functions by recording accurate data on prospects and residents -Performed community inspections to ensure aesthetics are maintained to Company expectations -Maintained filing, communications and record keeping in accordance with Company policies and procedures -Tracked NPS and Yelp scores to improve the customer experience and maintain awareness of community reputation -Participated in community customer experience events as well as resident programs and activities in order to provide a sense of community Show less
-
-
-
24 Hour Fitness
-
United States
-
Wellness and Fitness Services
-
700 & Above Employee
-
Service Representative
-
Dec 2011 - Dec 2013
-Operated POS system and ensured open/close/break procedures were followed -Reconciled and reported all incoming or outgoing transitions -Processed all transactions through POS -Greeted all incoming members and guests -Ensured all check in procedures are followed -Ensured Guest Fitness Profiles are completed and appropriate fees are collected -Entered Guest and Telephone Inquiry information into CRM -Answered all incoming inquiries and obtained appropriate information to direct/transfer calls/guests -Handled member service issues including change of address, EFT setup or change, and questions regarding billings and payments -Recorded member concerns on the Member Service Log or Maintenance Log (depending on issue) -Recorded lost and found items on the Lost and Found Property Log and secured items per policy -Ensured required forms were available, completed, and processed properly (e.g. Kid's Club Log, Group X Reservation sheets, etc.) -Promoted and sold merchandise -Kept front desk area and lobby clutter free, and orderly -Performed general cleaning duties including hourly locker room checks Show less
-
-
-
Being-Fit Fitness Center
-
San Diego, California, United States
-
Sales Consultant
-
Jun 2011 - Dec 2011
-Created new business internally through member promotions, referrals and the dissemination of guest passes -Created new business externally through outside promos (hot spot mini promos and planned events) -Reached out to potential members by phone and set appointments for potential new business -Promoted specials to current and future guests -Completed agreements and managed daily planner/leads -Successfully attained personal revenue targets -Toured potential members through the club and connected the guest to the facility, equipment, services and amenities -Followed up with members that had enrolled to ensure expectations were met -Provided the highest level of customer service possible when communicating and interacting with guests -Assisted in maintaining a clean and operational facility Show less
-
-
Education
-
2022 - 2023
Cornell University
Human Resources Management Certificate -
2021 - 2022
University of San Diego
Asana Project Management Certificate
Community
