Experience

Oxford Brookes University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Associate Lecturer

  • Sep 2022 - Present

  As an Associate Lecturer in the School of Hospitality, Tourism and Events, I am responsible for teaching, marking and dissertation supervision at undergraduate and postgraduate levels. I have so far worked on the following modules: Developing and Planning Events, and Customer Experience and Digital Marketing. I am supervising Masters' students dissertations in areas relating to destination image, social responsibility and digitalisation of services. As an Associate Lecturer in the School of Hospitality, Tourism and Events, I am responsible for teaching, marking and dissertation supervision at undergraduate and postgraduate levels. I have so far worked on the following modules: Developing and Planning Events, and Customer Experience and Digital Marketing. I am supervising Masters' students dissertations in areas relating to destination image, social responsibility and digitalisation of services.



University of Bath

• United Kingdom
• Higher Education
• 700 & Above Employee

• • Oct 2018 - Jun 2023

  Thesis title: 'Driving change in hospitality food waste practices: A sensemaking perspective'PhD awarded: May 2023Through interviews with people who work in hospitality, my research explored their perceptions of food waste, what they do to prevent food waste and how these practices and policies are communicated to different stakeholders so that we can further understand how to embed sustainable practices in organisations. I am currently working on three journal papers.

• • Oct 2019 - May 2023

  As a teaching assistant, I led marketing seminars and tutorials for undergraduate and postgraduate students. I was also responsible for marking students' assignments for a variety of marketing modules (e.g. E-marketing, Strategic Brand Management, New Product Development).

• • Mar 2022 - Sep 2022

  I provided administrative research assistance on a project about content moderation on the Internet. Responsibilities included interview transcription, industry data mapping and sharing my analytical insights with the principal investigator.



Loughborough Students' Union

• United Kingdom
• Education Administration Programs
• 200 - 300 Employee

• Catering Supervisor

  • Sep 2012 - Nov 2016

  I managed a food and drink outlet, Munch, from its conception and continuously increased its performance through improved communication strategies and product offerings, staff training, friendly professional customer service, embedding systems to minimise waste, and providing timely solutions to any problems. I was recognised through LSU’s star programme for my outstanding customer service. I experienced all aspects of LSU's catering operations and my key responsibilities included supervising staff, staff training on procedures and food safety issues, including allergens and product labelling, sales, stock control and ordering, and daily operations. Prior to Munch opening I ran the main kitchen where I was responsible for menu planning, food preparation, cooking, and serving for lunch time service and a large variety of events. Show less



Imago Venues

• United Kingdom
• Events Services
• 1 - 100 Employee

• Duty Manager / Receptionist

  • Sep 2008 - Jul 2011

  My responsibilities as a Duty Manager included managing staff, co-ordinating events, looking after all floats and being empowered to handle more serious complaints. As a receptionist my key responsibilities included building customer relationships, customer enquiries, sales and promotions, reservations, and other general administration, alongside serving on the bar, and taking room-service orders in a fast-paced ever-changing environment. My responsibilities as a Duty Manager included managing staff, co-ordinating events, looking after all floats and being empowered to handle more serious complaints. As a receptionist my key responsibilities included building customer relationships, customer enquiries, sales and promotions, reservations, and other general administration, alongside serving on the bar, and taking room-service orders in a fast-paced ever-changing environment.



YHA (England & Wales)

• United Kingdom
• Non-profit Organizations
• 300 - 400 Employee

• Team Member

  • Feb 2006 - Aug 2008

  This was a multi-tasked role including reception, catering and housekeeping in which I was often required to work without supervision. Customer service, community engagement and environmental awareness were vital components of our operations. Catering experience included sourcing local products and developing our provision of organic and Fairtrade food and drink. This was a multi-tasked role including reception, catering and housekeeping in which I was often required to work without supervision. Customer service, community engagement and environmental awareness were vital components of our operations. Catering experience included sourcing local products and developing our provision of organic and Fairtrade food and drink.