Marketing and Strategic Planning Intern

• Dec 2022 - Present

Marketing Ambassador Intern

• Sep 2022 - Jan 2023

Guest Services Advocate

• Jul 2021 - Sep 2022

- Provided exceptional guest service to over 150 guests a day, contributing to a 10% increase of Net Promoter Scores in surveys - Mentored over 20 new hires through the onboarding process facilitating the cultivation of a team culture and environment - Routinely closed store operations, delegated priority tasks for efficiency, and managed funds to set up for next day sales - Provided exceptional guest service to over 150 guests a day, contributing to a 10% increase of Net Promoter Scores in surveys - Mentored over 20 new hires through the onboarding process facilitating the cultivation of a team culture and environment - Routinely closed store operations, delegated priority tasks for efficiency, and managed funds to set up for next day sales

Student Assistant/Barista

• Oct 2019 - Mar 2020

- Assessed market inventory to efficiently restock any items of low quantity - Prepared and served over 100 drink and food orders daily in accordance with health codes and cafe standards - Memorized over 30 many items and rotating seasonal specials to give customers customized recommendations - Assessed market inventory to efficiently restock any items of low quantity - Prepared and served over 100 drink and food orders daily in accordance with health codes and cafe standards - Memorized over 30 many items and rotating seasonal specials to give customers customized recommendations

Swim Instructor/Lifeguard

• May 2019 - Aug 2019

- Developed personalized lesson plans according to patrons to maximize swimming potential and ensure safe progress - Maintained strong proficiency in CPR, First Aid, and all rescue techniques to provide optimal support for all patrons - Developed personalized lesson plans according to patrons to maximize swimming potential and ensure safe progress - Maintained strong proficiency in CPR, First Aid, and all rescue techniques to provide optimal support for all patrons

Camp Counselor

• Jun 2019 - Jul 2019

- Facilitated camp traditions and activities, conducting up to 12 events while monitoring 15+ campers aged 6-16 - Cultivated positive relationships with both campers and parents, utilizing active listening and dynamic interpersonal skills - Facilitated camp traditions and activities, conducting up to 12 events while monitoring 15+ campers aged 6-16 - Cultivated positive relationships with both campers and parents, utilizing active listening and dynamic interpersonal skills