Natalie Zummer

Navigation Lead at Hopper Health
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Contact Information
us****@****om
(386) 825-5501
Location
Detroit, Michigan, United States, US
Languages
  • French Limited working proficiency
  • Spanish Limited working proficiency

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Bio

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Credentials

  • Bachelor of Arts English
    Brown University
    May, 2020
    - Nov, 2024

Experience

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Navigation Lead
      • Jan 2023 - Present

    • United States
    • Mental Health Care
    • 1 - 100 Employee
    • Clinical Operations Manager
      • Feb 2021 - Sep 2022

      Designed and managed operational infrastructure to connect a remote network of Psychiatrists, NPs, and Medical Assistants in service of many hundreds of telehealth clients. Coded and leveraged digital tools to enable seamless Clinical Operations across the team. This included managing SoP adherence and HIPAA compliance, patient intake screening, EHR, clinician licensing (multi-state), legal compliance in the telehealth space, and more. At the same time, I managed up to 200 of my own clients and collaborated with clinicians and management throughout the day. Show less

    • Psychiatric Medical Assistant
      • Jun 2020 - Sep 2022

      Work as a tele-psychiatric Medical Assistant for a rapidly growing start-up, assisting multiple clinicians and caring for up to 200 individual clients. Duties included using the written word to provide excellent tele-psychiatric care - welcoming clients, answering their questions about our treatment model, and providing day-to-day support all via messaging.

    • United States
    • Higher Education
    • 700 & Above Employee
    • Dean of the College Donovan Program Coordinator
      • Dec 2016 - May 2020

      Assisted the Dean for Recovery and Substance Free Student Initiatives in advocating for the needs of substance free students at Brown. Fought to destigmatize substance use disorders through recovery-related info sessions and bridging the divide between sub free and non sub free students. Helped found Brown’s first substance free program house, Donovan House. Interviewed and selected prospective House residents as well as graduate assistants to the Donovan Program. Lived in Donovan House as a pioneering resident — coordinated events and supported fellow residents. Show less

    • Co-Founder and Vice President of SoBear Activities Club
      • Aug 2016 - Aug 2019

      Pioneered a student group dedicated to bridging the gap between sub-free & non-sub-free students. Coordinated & safeguarded sober activities on a weekly basis. SoBear won 2018 Club of the Year out of over 400 clubs at Brown.

    • English for Internationals Program Assistant
      • Sep 2016 - May 2017

      Guided first-year international PhD students as they navigated culture and life at Brown. Provided moral and technical support as they worked toward becoming teaching assistants, honing their English skills and providing feedback on presentations in their field of study.

    • United States
    • Higher Education
    • 1 - 100 Employee
    • Student Assistant
      • Apr 2017 - Aug 2018

      Assisted Brown’s Academic Program Coordination team in preparing for Brown’s summer programs. Managed multiple Excel databases, read & edited professors’ student reviews, filed forms, contacted parents, & worked check-in events. Assisted Brown’s Academic Program Coordination team in preparing for Brown’s summer programs. Managed multiple Excel databases, read & edited professors’ student reviews, filed forms, contacted parents, & worked check-in events.

    • United States
    • Higher Education
    • 1 - 100 Employee
    • ARHE Primary Student Ambassador
      • Jul 2018 - Jul 2018

      1 of 10 college students from across the nation to receive registration, lodging, & travel costs covered to the 2018 ARHE Conference. Represented Brown’s Collegiate Recovery Program, Donovan Program, and poster presented Donovan House, Brown’s first substance-free program house, to dozens of collegiate recovery professionals. 1 of 10 college students from across the nation to receive registration, lodging, & travel costs covered to the 2018 ARHE Conference. Represented Brown’s Collegiate Recovery Program, Donovan Program, and poster presented Donovan House, Brown’s first substance-free program house, to dozens of collegiate recovery professionals.

Education

  • Brown University
    Bachelor of Arts - BA, English
    2015 - 2020
  • Cranbrook Kingswood
    High School
    2011 - 2015

Community

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