Experience

MediCopy, an MRO company

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• roi account manager

  • Sep 2022 - Present

  Validate all incoming request for PHI ● Verify patient information using key identifiers ● Conduct quality screenings on incoming PHI to protect patient data ● Update and maintain an Account of Disclosures Log for all medical records. ● Provide attention and care to patients and patient representatives ● Answer phone calls for status checks and inquiries ● Invoice applicable parties for medical record requests ● Check voicemail and return calls on a daily basis Validate all incoming request for PHI ● Verify patient information using key identifiers ● Conduct quality screenings on incoming PHI to protect patient data ● Update and maintain an Account of Disclosures Log for all medical records. ● Provide attention and care to patients and patient representatives ● Answer phone calls for status checks and inquiries ● Invoice applicable parties for medical record requests ● Check voicemail and return calls on a daily basis



Protective Life

• United States
• Insurance
• 700 & Above Employee

• Customer Care Advocate

  • Dec 2021 - Present

  Handled all customer relations issues in a gracious manner and in accordance with company policy Analyzed new or renewal policies against the binder and expired policy Handled phone and email inquiries from insurance companies Identified premium finance quotes agreement and sent renewal quotes to clients Provided additional support to all departments including responding to customer inquiries, check processing and other various task Created letters documenting contact and endorsement changes to client Ordered system letters for missing information Demonstrated open and positive behavior in support of operations goals Provided informal guidance to coworkers and back up support in the absence of others Show less



Andrews Sports Medicine & Orthopaedic Center

• United States
• Medical Practices
• 1 - 100 Employee

• Phone Operator

  • Aug 2019 - Dec 2021

  Delivered exceptional customer service by professionally receiving and responding to incoming calls to and from patientsAssisted customers by answering questions and transferring calls to various doctors clinical staffPerformed basic data entry functions Professional speaking voice

• Medical Records Clerk

  • Aug 2019 - Dec 2021

  Ensured medical records were assembled in standard order, accurate, and completeResponsible for safeguarding patient records and ensuring compliance with HIPPA standardsResponded to request for patient records, both within the facility and by external sources, retrieving them and transmitting then appropriatelyRetrieved medical records from offsite chart storage facilities when neededDiscarded old medical records documents regularly to keep the organization in compliance with HIPPA rules and help safeguard patient informationPerformed other clerical task as needed such as charting discarded medical records, emailed,answered phones and faxing Show less



Children's of Alabama

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Anesthesia Technician

  • May 2013 - Aug 2019

  Cleaned and sterilized all anesthesia equipment. Collaborated with CRNA’s and the Anesthesiologist concerning the patients care. Timely and precisely prepped O.R room for next surgery case. Made correct IV fluid for each case determined by child’s age and size. Shutdown and restocked O.R carts for next day. Cleaned and sterilized all anesthesia equipment. Collaborated with CRNA’s and the Anesthesiologist concerning the patients care. Timely and precisely prepped O.R room for next surgery case. Made correct IV fluid for each case determined by child’s age and size. Shutdown and restocked O.R carts for next day.