Senior Manager, Quality Management

• Aug 2019 - Present

Quality Manager

• May 2015 - Aug 2019

Drive service quality and efficiency improvement activities through proper use of ISO standards and other international practices; Deployed ISO 27017:2015 Security Code of Practice for the Cloud Service operations; Successfully integrated the management system of newly acquired Europe & CIS Region with existing China & APAC Region operations

Supervisor, QEHS

• Jan 2011 - 2014

Led company-wide improvement program through facilitating process owners in developing improvement project plans; Arranged cross departmental sharing, brainstorming and reporting meetings to ensure timely delivery of project results; Coaching & guiding Taiwan and Philippine branches on their improvement programs and reporting results to head quarter

Senior Quality Assurance Officer

• Jan 2009 - Dec 2010

Quality Assurance Officer

• 2007 - Dec 2008

Junior Associate

• 2005 - 2006

Launched electronic licensing system for the Government of Hong Kong including Web-based user interface, Document Management System, Workflow Management System, Management Reporting; Assured system quality through proper User Acceptance Test arrangement, documentation and training; Provided ICT service help desk and on-site technical support for the World Trade Organization Ministerial Conference Launched electronic licensing system for the Government of Hong Kong including Web-based user interface, Document Management System, Workflow Management System, Management Reporting; Assured system quality through proper User Acceptance Test arrangement, documentation and training; Provided ICT service help desk and on-site technical support for the World Trade Organization Ministerial Conference