Experience

Gulf Shores Power Sports and Marine

• Manufacturing
• 1 - 100 Employee

• Assistant Administrative for Finance and Sales

  • May 2018 - Present



Auto Injury Solutions

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Customer Service Representative

  • Mar 2017 - Present

  Manipulation of files/documents using Medflow Doc Management, Medflow Adjuster Desktop & Microsoft Document Imaging converting tif files to PDF and back to TIF, Tracking of documents and functions performed. Obtaining the DPS Inquiry mailbox for requests by using 8x8, Medflow Doc Management, Medflow Adjuster Desktop and Lotus Notes to assign cases and notify coordinators of tasks.

• DPS Customer Service

  • Mar 2017 - May 2018

  Manipulation of files/documents using Microsoft Document Imaging converting tif files to PDF and back to TIF, Tracking of documents and functions performed. Answer calls from adjusters concerning claim reports. Monitor, process and assign cases to coordinators concerning uploads and issues with claim reports from the Demand Package and DPS Inquiry mail bins. Processed ERCs (error reason code) and SV (state variance). Dealt with CPT codes, IC9s associated with bills in demand package.



Express Employment International

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Administrative Assistant

  • Dec 2016 - Feb 2017

  Answered customer calls for Blueline Rental Equipment Co and routed to appropriate personnel, filing, occasional deposits and Fed-Ex Answered customer calls for Blueline Rental Equipment Co and routed to appropriate personnel, filing, occasional deposits and Fed-Ex



Winn-Dixie

• United States
• Retail Groceries
• 700 & Above Employee

• Service Associate

  • Sep 2016 - Nov 2016

  Provided continuous attention to customer needs; greeted, assisted, and thanked customers in a prompt, courteous and friendly manner. Addressed customer issues/complaints and resolved to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalated issues to management with a positive attitude. Coordinated daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction. Maintained knowledge of front end operations and stayed current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability. Managed ACM lanes according to company standards and policies; ensured each checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed. Troubleshot problems with front end equipment by contacting the retail service help desk as needed. Stock front end products; restocked and used supply items efficiently to eliminate waste and maintained the lowest supply cost. Exhibited professional telephone etiquette and ensured connection to the appropriate department or team member. Maintained confidentiality of information. Put up discarded or returned merchandise. Kept work area clean, orderly, and free from safety hazards; reported faulty equipment and hazards to management. Performed cashier team member duties, as necessary. Performed pricing duties, as necessary. Notified management of abnormal customer or vendor behavior, team member theft, customer shoplifting, unauthorized markdowns, property defacement, or any action that is illegal and/or against company policy or a possible security threat.



Bluesky Parasail and Watersports LLC

• Orange Beach, Alabama

• Office Manager

  • May 2016 - Aug 2016

  A/P, A/R, Payroll, Shopkeep, Quickbook, Reservations, Answer customer calls and arrange reservations for activities, deposits A/P, A/R, Payroll, Shopkeep, Quickbook, Reservations, Answer customer calls and arrange reservations for activities, deposits



Navy Federal Credit Union

• United States
• Financial Services
• 700 & Above Employee

• MSR

  • Sep 2014 - Apr 2016

  Exceptional member service, Strong cross-servicing skills, Responsible for capturing and publication of team meeting notes, Managing and coordination of birthday calendar and team birthday events for team. 30 member compliments since starting on floor in Oct of 2014, P3 certificate winner for the month of April, GEM offer rate quadrupled since January2015 and has a STRONG passion for GEM and has exceeded expectations for all post call survey categories (Knowledge, Courtesy and Effort), QS rating exceeded and excelled since positioned on the floor in October 2014.