Experience

Utmost International

• Financial Services
• 200 - 300 Employee

• Administrator

  • Jun 2016 - Present



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Care Officer III

  • Nov 2015 - May 2016

  • Perform banking transactions according to customer’s instruction in real time manner • Resolve customer dispute or complaint cases with care and in compliance with all internal and regulatory requirements • Provide comprehensive and professional phone banking services to premier customers • To acquire, retain and sustain relationships with customer through phone channel • Understand customer needs and recommend appropriate financial solutions and products for customer to enjoy full benefits of comprehensive range of products and services • Plan and priortise work appropriately considering importance, urgency, customer and business impact • Maintain bank operation and standards while servicing to customer’s needs and heart Show less



Intertek

• United Kingdom
• International Trade and Development
• 700 & Above Employee

• Client Services Executive

  • Jun 2014 - Jun 2015

  - Provide excellent customer service to clients regarding testing and product development - Mange client’s accounts by handling their technical enquiries or complaints - Quotation preparation and billing of testing, manage clients’ payments and credits - Coordinate between external clients and internal technical colleagues to ensure a smooth progress in testing and report issuing - Monitor and follow up the progress of testing project and related business activities - Upheld company’s values and credibility to ensure testing is according to standards and accurate - Provide monthly reports regarding client’s testing progress and product development status - Regularly organize client meetings or seminar to negotiate better business terms and provide a clear understanding of updated standards for client’s knowledge Show less