Experience

CodeWizardsHQ

• United States
• Education Administration Programs
• 1 - 100 Employee

• Operations Supervisor

  • Apr 2021 - Present

  • Grow student base by managing a monthly schedule for 600 classes across 40-50 instructors involving ~2000 students.• Meet key results in relation to business objectives by facilitating and streamlining communications between multiple teams.• Grow instructor and customer service base by screening, hiring and onboarding excellent applicants.• Built customer service team to deliver above average service to 80% of customers when surveyed

• Billing and Scheduling Coordinator

  • Aug 2018 - Apr 2021

  1. Billing- Accounts receivable and payable- Payroll and invoicing- Managing and recovering aged accounts2. Scheduling- Create Class Schedule- Manage Instructor and student schedules- Manage contracts and schedules with school districts and homeschool groups 3. Customer Service- Main point of contact for Parents- Manage student enrollment, retention, and cancellation- Main point of contact for school district and club contracts



Self-employed

• Real Estate
• 1 - 100 Employee

• Artist

  • Dec 2017 - Aug 2018



Champions Westlake Gymnastics and Cheer

• Student Accounts Manager/ Front Desk Manager

  • Jun 2016 - Nov 2017

  Manage customer accounts, and process 80% of revenueCreate invoices with detail and a personal approach to ensure customer care. Hire, train, schedule all front desk employees to meet gym needs and standards. Influence and implement company policies and procedures. Streamline new and existing programs for maximum efficiency and profitability. Maintain and strengthen communication between staff, customers, and management. Reconcile aged accounts, submit invoices to be paid.Work with administrative team and management to problem solve and implement improved procedures and actions.



Young Life

• United States
• Religious Institutions
• 700 & Above Employee

• Area Administrator

  • Feb 2014 - Jun 2016

  Maintained and updated database of donors, volunteers, and staff.Answer correspondence between staff, volunteers, committee and parents.Process and track donations.Prepare and address mailings, invitations, and thank you notes.Plan and coordinate logistics and materials for committee meetings,staff events, and camp trips.Assisted with event planning, including associated travel and logistical arrangements. Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.Coordinated staff and committee meetings, including schedules and information preparation and distribution.