Experience

Robin Oatridge & Co

• United Kingdom
• Accounting
• 1 - 100 Employee

• Practice Manager

  • 2015 - Present



Premier Claims Plus

• Preston, United Kingdom

• Manager/Accounts Manager/Claims Handler

  • Mar 2010 - Aug 2015

  • Collaborating with Clients and Lenders on a daily basis to resolve Payment Protection Insurance complaints. • Processing sales, answered questions, dealt with refunds, responded to concerns and dealt with the matters with professionalism and sensitivity. • Updating clients on the progress of their claims and dealing with day to day inbound enquiries. • Complying with the companies Data Protection policies. • Coached and mentored new employees in customer service processes and company policies. • Handling and pre-qualifying new client enquiries • Analyse weekly/monthly collections and service statistics • Using the Iris payroll system and make payments to staff members • Submitting the quarterly VAT to HMRC • Collaborated with the MD to create strategic plans to enhance customer satisfaction. • Provide weekly and monthly reports to MD regarding the general business cost’s • Creating business forecast • Arranging meetings with potential business partners I have worked very hard to get to where I am, long hours, extra effort and always ensuring my work is always presented to a very high standard. I'm also a trusted member of staff, key-holder & looking after the general invoicing/outgoings of the business. I have also worked in the account's department, chasing and collection of outstanding fee's as well as setting up affordable payment plans for our clients. Show less



Thwitans Motors

• Preston, United Kingdom

• Sales, Marketing

  • 2009 - 2010

  • Working within a successful sales team - increasing sales within the first month • Sole charge of the office and Salesroom • Processing all vehicle adverts for their internet based advertising • Finding suitable vehicles for each individual customers needs • Clerical skills including using various IT programmes for maintaining stock levels and to create charts for numerous daily needs • Dealing with customers via telephone, e-mail or on a personal level • Improving vital customer relations and clerical skills • Specifying vehicle selling points Show less



Reptile Room

• Blackpool, United Kingdom

• Sales Adviser/ Store Maintenance

  • 2006 - 2008

  • Both selling and giving advise about livestock and providing each customer with an individual service • Providing a high standard of customer care, dealing with a high volume of customers - open days, college talks • Using the EPOS System to keep stock levels and records updated and re-ordering as and when necessary • Creating interesting and eye-catching shop displays with relevant stock and rotating shop offers • Designing enclosures to each specific species, maintaining them daily to keep the shop to a high standard • Giving talks to college graduates and Health Inspector students - communicating with various well known establishments such as the RSPCA & Myerscough College • Having work experience students left under my supervision, providing them with daily tasks and guidance Show less