Experience

Nottingham City General Practice Alliance

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• HR Advisor

  • Nov 2023 - Present

  Nottingham, England, United Kingdom



Nottingham Trent University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Human Resources Assistant

  • Jul 2021 - Nov 2023

  United Kingdom



MHR

• United Kingdom
• Software Development
• 700 & Above Employee

• HR Administrator

  • Oct 2018 - Jul 2021

  Nottingham, Nottinghamshire, United Kingdom

• Payroll Analyst

  • Feb 2018 - Oct 2018

  Nottingham, Nottinghamshire, United Kingdom



Oliver Jones Associates Limited

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Mortgage Administrator

  • Jan 2016 - Jan 2018

  Nottingham, United Kingdom



Ingeus

• United Kingdom
• Government Administration
• 700 & Above Employee

• Revenue Processing Officer

  • Aug 2013 - Jan 2016



Capital One

• United States
• Financial Services
• 700 & Above Employee

• ERC PPI Administrator

  • Mar 2012 - Aug 2013

  • Investigating into the sale of PPI (Payment Protection Insurance) and the circumstances around the sale. • Checking cardholders’ details and signatures to ensure that security and Data Protection is not breached. • Answering second contact letters from cardholders or 3rd parties when they are not happy with our final response. • Requesting necessary information to complete the mis selling investigation. • Meeting and exceeding target whilst maintaining a 100% Quality… Show more • Investigating into the sale of PPI (Payment Protection Insurance) and the circumstances around the sale. • Checking cardholders’ details and signatures to ensure that security and Data Protection is not breached. • Answering second contact letters from cardholders or 3rd parties when they are not happy with our final response. • Requesting necessary information to complete the mis selling investigation. • Meeting and exceeding target whilst maintaining a 100% Quality Rating. • Assisting with on the job training with new starters. Show less



Capital One

• United States
• Financial Services
• 700 & Above Employee

• ERC Administrator

  • Jul 2010 - Jun 2011

  Nottingham, United Kingdom Working as part of the PPI triage team to meet targets. Retrieving new and current claims and passing them onto the relevant department to be worked. Acknowledging complaints and sending relevant letters to Cardholders and 3rd Parties asking for additional information. Investigating into how PPI insurance was sold and informing the cardholder if their claim is unsuccessful. Training new staff on the triage process and chairing team meetings to discuss problems and… Show more Working as part of the PPI triage team to meet targets. Retrieving new and current claims and passing them onto the relevant department to be worked. Acknowledging complaints and sending relevant letters to Cardholders and 3rd Parties asking for additional information. Investigating into how PPI insurance was sold and informing the cardholder if their claim is unsuccessful. Training new staff on the triage process and chairing team meetings to discuss problems and implementing ideas to make the process more efficient. Show less



JJB Sports

• Retail
• 200 - 300 Employee

• sales assistant

  • Aug 2007 - Jun 2011

  Providing a high level of customer service both on the shop floor and via the telephone. Helping customer source the correct products if not in stock via ordering them in or placing transfers from other stores. visual merchandising and window displays Football shirt name and number printing. Ensuring the store received the correct items of stock in their weekend deliveries. Helping to cash up the tills and count the banking. Ordering and collecting the… Show more Providing a high level of customer service both on the shop floor and via the telephone. Helping customer source the correct products if not in stock via ordering them in or placing transfers from other stores. visual merchandising and window displays Football shirt name and number printing. Ensuring the store received the correct items of stock in their weekend deliveries. Helping to cash up the tills and count the banking. Ordering and collecting the change for the safe. Show less