Property Manager - Senior Community Manager for DAMAC Hills & D2 for LOAMS

• May 2019 - Present

My role as Senior Community Manager, in line with LOAMS and RERA objectives, ensures consistently high standards and customer focuses are met to support the Owner Committee’s for DAMAC Hills and DAMAC Hills 2 (approx. 7,000 villas). My actions drive the spirit of the community and proactively lead my team for DAMAC Hills 2 and DAMAC Hills with passion, dedication, commitment, attention to detail, innovation and care. My role as Senior Community Manager, in line with LOAMS and RERA objectives, ensures consistently high standards and customer focuses are met to support the Owner Committee’s for DAMAC Hills and DAMAC Hills 2 (approx. 7,000 villas). My actions drive the spirit of the community and proactively lead my team for DAMAC Hills 2 and DAMAC Hills with passion, dedication, commitment, attention to detail, innovation and care.

Operations Manager at Stoke House

• Sep 2018 - May 2019

Damac and Trump International Golf Club acquired the services of Gates to control all aspects of F&B operations. My duties were to manage all F&B on and off site, delivering an excellent standard of service to our customers and club members. Through a high level of customer satisfaction and retention, plus increased employee engagement, I maximised revenue across multiple income streams. My duties and responsibilities included the below: • Directing an a la Carte restaurant, sports bar, pool area with bar, big event area with bar, Par 3 outside event space and on course carts and comfort stations. Organizing outside events such as baby showers, Holy Communion, engagement & wedding parties. • Working alongside Damac to host all their corporate and investment events, including the Chairman’s annual awards evening. • Overseeing all the outside catering for Damac’s showcase villas and apartment open days. • Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards. Preserve excellent levels of internal and external customer service. Show less

Check In Manager

• Mar 2019 - Apr 2019

General Manager

• Mar 2016 - Aug 2018

• Managing up to 14 staff on a weekend. (Capacity 590 customers), • Training all staff to deliver an exceptionally high level of customer service and bar efficiency, • HR responsibilities; including recruitment, training, license laws and objectives, • Organising all monthly rotas for staff and management, • Accounts and forecasting the months ahead, • Stock takes, orders and deliveries, • Conducting health and Safety, risk assessments and fire safety training, • Daily and weekly cash reconciliation of sales end of week banking and Sage payroll, • General food hygiene and kitchen duties, • Spot checking to maintain our high standards, • Front door meet and greet and working alongside our door team. • Managing and assigning hostesses to VIP areas and tables. • Working alongside the sales team coming up with new ideas, social media, data recording and customer feedback, • Training staff on Aztec, Epos and JDE, our in-house systems. • Managing around 25 more staff members, and controlling a capacity of 790 customers. Show less

General Manager

• Mar 2011 - Feb 2016

As assistant manager my main duties were to organise and direct new staff, hold interviews, buy uniforms and train staff, as well as reviewing and synchronising the bar team with all the latest licensing laws, company objectives, cash handling and general bar service. After successfully planning and running Christmas and New Year 2012, I was promoted to Manager. My dedication and persistence to this new role resulted in a smooth-running, high class venue, and the granting and acquisition of a 3am license. Show less

Managing Director

• Feb 2003 - Mar 2011

Owner of a very successful Swim School, Aquafit, Pre School and Kids Club for 7 years. During this time I acquired extensive experience in teaching to a high standard and developed excellent communication skills with students and their parents. As a director I maintained all the Health and Safety regulations, alongside all the relevant laws such as Data Protection, Child Protection, COSHH and RIDDOR. Owner of a very successful Swim School, Aquafit, Pre School and Kids Club for 7 years. During this time I acquired extensive experience in teaching to a high standard and developed excellent communication skills with students and their parents. As a director I maintained all the Health and Safety regulations, alongside all the relevant laws such as Data Protection, Child Protection, COSHH and RIDDOR.