Experience

Diabetes Australia

• Australia
• Non-profit Organization Management
• 1 - 100 Employee

• General Manager Health Service Operations NSW & ACT, Diabetes Australia

  • Sep 2023 - Present

• Manager Operations NSW and ACT

  • Jul 2022 - Sep 2023

  Oversight of the operational needs of the NSW and ACT arm of Diabetes Austraia inclusive of the delivery of key contracts, NDSS national fulfiment portfolio, key business functions, priority areas, events management, NDSS awareness and the Diabetes Shop



Self Help Organsiations United Together (SHOUT)

• Canberra, Australian Capital Territory, Australia

• Board Member

  • Dec 2022 - Present



The Australian Council on Healthcare Standards (ACHS)

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• ACHS Surveyor

  • 2012 - Sep 2023

  Accredited ACHS surveyor to perform accreditation assessments within public hospital sector, private hospital sector, day procedure centers and community health sectors using Australian Commission on Safety and Quality in Health Care National Standards and EquIP Health Care Standards. Selected accomplishments - Communication and leadership to support system needs analysis and improvement negotiation with executive teams and health service boards. - Key analytical skills to enable efficient and effective identification of system needs, and potential solutions with proven ability to translate outcomes into actionable recommendations in both verbal and written formats. - High level skills in all functions and across all specialties within health care organizations including governance, consumer engagement, infection control, medication management, blood management, and injury prevention (including falls management, pressure are injury prevention, recognition of deteriorating patient, patient identification systems). Show less



Pony Club Australia, NSW

• Canberra Region

• Zone 16 Deputy Chief Instructor

  • Mar 2012 - Dec 2022

  Oversight of all instructional and technical matters within Zone 16 pony club, which includes 15 individual clubs in the Canberra region and in excess of 400 riders and 800 volunteers; and technical advice/ support for area six which includes all pony clubs in the southern NSW region. As a volunteer organisation this requires constant volunteer engagement, recruitment and retention strategies to be in place. Selected Accomplishments: - NCAS coach accreditation 2009 (remains current) - Development and implementation of key tools, resources and educational tools to promote instruction, safety and rider advancement in all equestrian disciplines. - Stakeholder management to engage with both internal and external stakeholders to advance rider development and drive membership - Key negotiation skills to mediate complaints, manage expectations whilst promoting rider safety and development. - Networking and engagement to encourage greater volunteerism and parent participation in equestrian instruction and rider development. Show less



Diabetes NSW & ACT

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• General Manager, ACT

  • 2019 - Jun 2022

  Full fiscal and operational leadership and management of the ACT service delivery including contract management, stakeholder engagement, government relationships, clinical service delivery and community engagement. Fiscal and operational management of key national functions within the Commonwealth funded National Diabetes Services Scheme (NDSS) Full fiscal and operational leadership and management of the ACT service delivery including contract management, stakeholder engagement, government relationships, clinical service delivery and community engagement. Fiscal and operational management of key national functions within the Commonwealth funded National Diabetes Services Scheme (NDSS)



The Pharmacy Guild of Australia

• Australia
• Public Health
• 100 - 200 Employee

• National Manager Membership & Business Support

  • Mar 2011 - Oct 2019

  Hold full fiscal and operational accountability across membership, business development, change management, leadership recognition, and business support activities for 4,000+ community pharmacies across Australia. Develop and administer multiple budgets; identify and act upon opportunities to control costs. Monitor, manage, and mitigate potential / emergent risks. Create and execute holistic strategies to increase member engagement, ensure regulatory compliance, and maintain adherence to current best practices and standards. Design and implement robust programs to drive professional / leadership development opportunities. Directly interact with senior-level decision makers on the cohesive design and implementation of organisation-wide strategies. • Leveraged business acumen to lead the national strategic review of Australian Standard 85:000 Quality Care Pharmacy Standard; utilised findings to prepare community pharmacies for future industry needs and ensure alignment with national standards. • Oversaw and managed the strategic review and realignment of Quality Care Pharmacy Program to eliminate perceived conflict of interest by government and external stakeholders, enhance efficiency by 15%, and drastically improve pharmacy participation on the Quality Management System (QMS). • Employed transformational leadership capabilities to restructure teams; resulted in more efficient, cohesive, and high-energy teams focused on achieving outcomes. • Delivered the strategic realignment of leadership awards including Guild Pharmacy of the Year and National Student Business Plan. • Championed the development and implementation of “voice of the member” and “voice of customer” programs. Show less



Calvary Health Care

• Australia
• Hospitals and Health Care
• 700 & Above Employee

• a/g Director Of Quality Safety And Risk

  • 2008 - 2011

  Leadership of the hospitals clinical and corporate governance systems, coordination of hospital accreditation and management of clinical an corporate risk and medico legal portfolios. Selected Accomplishments: Recognition as an industry leader in accreditation and quality improvement resulting in mentoring of internal, external, and international hospital teams.  Development of clinical risk management functions resulting in a direct reduction of clinical morbidity and mortality hence a reduction in medico-legal claims.  Development and implementation of corporate risk management frameworks.  Facilitated graduate Diploma Management Governance and Quality Improvement topic areas. Show less

• Quality Assurance Analyst

  • 2001 - 2008

  Clinical audit, root cause analysis, clinical indicators, consumer feedback (complaints and compliments), incident management, disaster management

• Clinical Nurse Specialist Emergency

  • 1999 - 2001

  Emergency Department



Royal Prince Alfred Hospital

• Camperdown, NSW

• Clinical Nurse Specialist Emergency and Trauma

  • 1996 - 1999

  Emergency and Trauma - anesthetics, intensive care, cardiothoracic care, pediatrics, neuro intensive care, emergency management, disaster management Emergency and Trauma - anesthetics, intensive care, cardiothoracic care, pediatrics, neuro intensive care, emergency management, disaster management



Royal Prince Alfred Hosptial

• Camperdown NSW

• Emergency and Trauma Nurse

  • 1993 - 1996

  emergency and trauma nursing emergency and trauma nursing



Sydeny Adventist Hospital

• Registered Nurse

  • 1992 - 1994

  Oncology, bone marrow transplant, medical, palliative care Oncology, bone marrow transplant, medical, palliative care